Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sanduni Karunarathna

Pakuranga,AUK

Summary

Professional with extensive experience in reliability and teamwork, excelling in communication during high-pressure situations. Proven ability to maintain confidentiality and work independently while achieving organizational goals. Committed to leveraging skills in fast-paced environments that foster growth and development. Recognized for strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

9
9
years of professional experience

Work History

Internal Sales Representative

Seal Innovations-Motion NZ
Auckland
10.2023 - Current
  • Managed customer inquiries and sales orders, providing accurate quotes and product details.
  • Coordinated documentation and stock management to support external sales team.
  • Processed purchase orders and invoices while maintaining precise sales records.
  • Liaised with suppliers and internal departments to ensure timely delivery of products.
  • Delivered exceptional customer service through effective communication via phone and email.

Office Assistant

Jag Lal Lawyers
Auckland
06.2023 - 10.2023
  • Executed clerical tasks including filing, copying, and uploading files to INZ.
  • Maintained and updated both digital and physical office records.
  • Welcomed visitors and notified staff of scheduled appointments.
  • Answered multi-line phone system, routing calls and greeting visitors efficiently.

Receptionist Administrator

Hamilton City Holiday Park
Hamilton
04.2021 - 07.2022
  • Directed incoming calls to appropriate personnel to address client needs.
  • Monitored visitor access, ensuring on-site security and safety.
  • Promoted maintenance of professional interactions among reception staff.
  • Processed payments from clients, updating account balances and generating invoices.
  • Received packages and documents, adhering to internal chain of possession policies.
  • Restocked supplies and placed purchase orders to ensure adequate inventory levels.

Customer Service Team Member

Kiwi Grill, The Base
, Hamilton
05.2019 - 02.2021
  • Provided prompt service to prioritize customer needs and enhance satisfaction.
  • Trained new personnel on company operations, policies, and services.
  • Resolved product and service issues by analyzing complaints and determining optimal solutions.
  • Attracted potential customers through effective communication and information about additional products.

Front staff

Chuck & Chicken
Auckland
08.2018 - 03.2019
  • Processed cash, check, and credit card transactions with high accuracy using cash register.
  • Utilized POS system for order entry, payment processing, and receipt issuance.
  • Adapted schedule to fulfill business needs through flexibility and extra shifts.
  • Restocked and organized merchandise in front lanes to enhance customer experience.
  • Ensured secure cash drawers by promptly resolving discrepancies in daily totals.

Cashier

NZ Convenience Store
Auckland
01.2017 - 08.2018
  • Executed cash register operations for cash, check, and credit card transactions with high accuracy.
  • Replenished sales floor merchandise while organizing shelves, racks, and bins for optimal presentation.
  • Addressed customer inquiries regarding store policies and resolved concerns efficiently.
  • Maintained secure cash drawers by promptly reconciling discrepancies in daily totals.
  • Restocked front lanes with merchandise to enhance customer experience and accessibility.

Education

HND - Hospitality and Tourism Management

Win – Stone Campus
Sri Lanka
2016

Skills

  • Customer care and support
  • Inquiry management
  • Effective communication skills
  • Adaptability and multitasking
  • Problem solving
  • Proactive attitude
  • Deadline-oriented
  • Multi-desktop proficiency
  • Cash handling and register systems
  • Team collaboration
  • Attention to detail

References

References available upon request.

Timeline

Internal Sales Representative

Seal Innovations-Motion NZ
10.2023 - Current

Office Assistant

Jag Lal Lawyers
06.2023 - 10.2023

Receptionist Administrator

Hamilton City Holiday Park
04.2021 - 07.2022

Customer Service Team Member

Kiwi Grill, The Base
05.2019 - 02.2021

Front staff

Chuck & Chicken
08.2018 - 03.2019

Cashier

NZ Convenience Store
01.2017 - 08.2018

HND - Hospitality and Tourism Management

Win – Stone Campus

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Sanduni Karunarathna