Sandy Gedge
Hamilton,WKO
Summary
Experienced in maintaining organized work environments and ensuring product availability through effective inventory management and merchandising practices. Demonstrated ability to train and support new staff, enhancing team performance and compliance with corporate policies. Successfully coordinated promotional activities and executed planograms in collaboration with store management, contributing to improved customer engagement and sales outcomes. Proficient in resolving customer complaints and fostering positive relationships, which supports a customer-centric retail environment.
Overview
24
24
years of professional experience
Work History
Merchandiser
Sealord, Hoop, Strikeforce
Hamilton CBD, Hamilton
12.2022 - Current
- Maintained a clean and organized work environment at all times.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Provided training and support for new staff members in regards to merchandising operations.
- Set up attractive window displays that encouraged customers to enter the store.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Communicated and coordinated planogram execution with store management.
Retail Store Manager and Supervisor
Caroline Eve
Hamilton CBD, Hamilton
06.2012 - 12.2022
- Ensured all safety protocols were followed at all times by staff members.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Initiated new product training sessions for employees to improve product knowledge.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Resolved customer complaints in a professional manner.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Prepared and submitted nightly bank deposits.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Telephone Interviewer
Livestock Improvement NZ
Hamilton , Hamilton
01.2009 - 01.2011
- Conducted in-depth telephone interviews with potential survey participants, ensuring that all questions were answered accurately and completely.
- Generated comprehensive reports summarizing key findings from each project conducted.
- Managed time effectively by completing assigned tasks within specified deadlines.
Bank Teller
Southern Cross Building Society
Hamilton CBD, Hamilton
01.2001 - 01.2006
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Education
Some College (No Degree) -
Fraser High School
Skills
- Friendly and outgoing
- Customer service
- Time management
- Interpersonal skills
- Teamwork and collaboration
References
References available upon request.
Timeline
Merchandiser
Sealord, Hoop, Strikeforce
12.2022 - Current
Retail Store Manager and Supervisor
Caroline Eve
06.2012 - 12.2022
Telephone Interviewer
Livestock Improvement NZ
01.2009 - 01.2011
Bank Teller
Southern Cross Building Society
01.2001 - 01.2006
Some College (No Degree) -
Fraser High School