Sandy Pearson

Recruited into the Commerce team, osf.digital is providing strong experience and training support across the commerce portfolio. To date I have:
• Been an active part of a discovery & documentation team for a large commerce project, subsequently won and being delivered early 2024.
• Provided pre-sales support and estimations for SFDC Sales, Service, Account Enablement & Salesforce maps.
• Provided support and managed services for Salesforce CRMA client moving to the Tableau platform.

• Work with business owner & as part of the leadership team towards business strength & evolution.
• Driving high customer engagement, working with a customer-centric approach to deepen relationships & recognise value - across the customer base.
• Providing some on-site services, such as Platform management, Business review & process analysis, Board presentations Project and Program management.
• Worked collaboratively with off-shore team for pre-sales and delivery. Providing direction and support in terms of client expectations

• Worked collaboratively as a Salesforce functional consultant, within pods (teams) to deliver sprint items
• Worked on many key enhancements of the young Xero Salesforce Platform, including:
  * Amalgamation of US Sales team/processes onto global platform
  * Design and build of Ecosystem processes on CRM
  * Adoption of Workday team onto sfdc platform, retiring Hubspot
  * The migration from Marketo to SFDC Marketing Cloud
  * The connection of social (LI & FB) generating CRM leads
  * Global Sales enhancement project
• Worked to understand the wider ecosystem and support all business levels and members - in terms of the use and capabilities of the platform/ application, specific to their area of focus.
• Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.

There were two components of this role:

Development & Technical Pre-sales team manager (NZ & off shore teams) . Developing the services and functions of the CRM (Salesforce) at Ingram Micro NZ

Team Manager
Management of three teams;

Technical architects for Presales (Server & Storage) Manila (3) & NZ(6)
Specialist Order Team- Via a team lead

Management of a Vendor team of 6

• The role was operational management of Ingram Micros' technical Sales, based in Albany.
• Responsibilities synopsis - the management the service footprint, and associated back office functions
• Direct reports were composed of 2 managers, 1 team lead and 8 technical sales/support team members

• Management of teams across Stock control, Palletising, Loading, Goods-Inwards Goods-out, Pick & Replenishments across multi temperature environments
• Increased accuracy of systems, implemented daily cyclic count team and processes - stopping monthly losses to a achieve stable net zero position within 12weeks of appointment.
• Direct reports: Stock Control (2), Warehousing (20) & palletising/loading team of 6.

• National Role leading NZ operational teams - Accounts, Supply Chain, Admin/HR, Order Management & Reception.
• Development of mutually beneficial frameworks and agreements with 3PL vendors
• ROI (Value) Management
• Customer relationship management of service delivery - across all operational areas (AR/AP, Supplychain, Warehousing & 3PLs).