SANELA COLLIE
Albany,AUK
Summary
I am a result based, experienced Customer Service Representative with a proven track record in delivering superior customer experiences for over 20 years here, and abroad. Working for several New Zealand's largest retail businesses has given me solid understanding of delivering wholesale value to kiwi families and their ever changing needs. My experience has also taught me the value of listening closely to people and being kind. I am exceptional communicator with a demonstrated ability to influence multiple levels of an organization, specifically immediate team-mates, and most important to understand everyday shopper, and help them to be fulfilled.
I like to bring a positive, lively attitude to the workplace, and hopefully this rubs off well to my colleagues. I don't shy away from having a good laugh.
Overview
21
21
years of professional experience
Work History
Customer Service
The Warehouse
01.2018 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Stocked shelves with merchandise according to company guidelines while maintaining neatness and cleanliness standards.
- Processed credit and debit card payments, gift cards, checks, refunds, exchanges, store credits as per company policy.
- Greeted customers courteously and assisted them with their queries.
Customer Service
Mitre 10 Mega
01.2018 - 01.2020
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Operated cash registers to process payments for goods and services.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Complied with all health and safety regulations while performing job duties.
Customer service
Lighting Direct
01.2014 - 01.2016
- Operator of front line sales, Product pricing and ticketing, Customer service & complains resolution
Customer Service Representative
Harvey Norman
Henderson, Auckland
04.2014 - 02.2015
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
Front Desk Receptionist
Federal Group
Newmarket, Auckland
09.2013 - 02.2014
- Managed the front desk reception area; answered telephone calls.
- Processed payments for various services provided at the reception desk.
- Managed reception area by welcoming visitors in a professional manner.
- Developed and maintained customer service standards for reception staff.
- Managed reception area and scheduled appointments.
- Performed administrative tasks such as filing documents or preparing correspondence.
Customer Service Representative
New Yorker
Uzice, Uzice, Serbia
08.2011 - 01.2013
- Coordinated promotional events such as special sales or clearance items.
- Organized displays according to company standards and specifications.
- Generated reports detailing current stock levels, sales figures, markdown information.
- Processed credit and debit card payments, gift cards, checks, refunds, exchanges, store credits as per company policy.
- Resolved customer complaints or directed them to management for resolution.
Front Desk Receptionist
Titan Cement Plant, Hotel Facilities
Kosjeric, Kosjeric, Serbia
08.2000 - 07.2011
- Processed group reservations according to standard operating procedures.
- Responded to customer complaints and addressed issues promptly and professionally.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
- Adhered strictly to all established policies and procedures related to safety and security protocols.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
Education
COMMERCIAL ECONOMICS
HIGH SCHOOL
SERBIASkills
- Sell the department products and services
- High level of customer service
- Teamwork
- Time Management
- Merchandise
- Effective Communication
- Critical Thinking
References
- Lily Mahanga-Gututama, 021 181 85 21, lily.going@thewarehouse.co.nz
- Inge Gavin_Williamson, 022 31 72 497, inge.going@thewarehouse.co.nz
- Andrian Gibbons, 027 500 3211, adriankgibbons@gmail.com
- Dion Rupa, 021 02 35 20 576, dionjaga@gmail.com
References
References available upon request.
Timeline
Customer Service
The Warehouse
01.2018 - 01.2022
Customer Service
Mitre 10 Mega
01.2018 - 01.2020
Customer Service Representative
Harvey Norman
04.2014 - 02.2015
Customer service
Lighting Direct
01.2014 - 01.2016
Front Desk Receptionist
Federal Group
09.2013 - 02.2014
Customer Service Representative
New Yorker
08.2011 - 01.2013
Front Desk Receptionist
Titan Cement Plant, Hotel Facilities
08.2000 - 07.2011
COMMERCIAL ECONOMICS
HIGH SCHOOL
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