Sangeetha Sree Kumar
Cherthala,Kerala
Summary
Dynamic Salon Manager with a proven track record of boosting customer loyalty and retention through exceptional service and strategic marketing at a self-owned salon. Excelled in financial management and staff development, enhancing team performance and salon revenue. Skilled in customer service and inventory controls, fostering a positive workplace culture and ensuring compliance with health regulations.
Overview
2
2
years of professional experience
Work History
Salon Manager
Self Owned
10.2016 - 11.2018
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Achieved personal sales goals by upselling products to meet individual needs.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
Education
Beautician
Government Polytechnic College
Alappuzha05.2011
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Salon safety and security
- Customer needs assessment
- Training staff
- Scheduling
- Client relations
- Business development
- Inventory controls
- Performance improvement
- Financial management
- Task delegation
- Recruitment and hiring
- Supply management
- Staff motivator
- Business development strategy
- Advanced interpersonal skills
- Product promotion
Timeline
Salon Manager
Self Owned
10.2016 - 11.2018
Beautician
Government Polytechnic College
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