Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sangeetha Sree Kumar

Sangeetha Sree Kumar

Cherthala,Kerala

Summary

Dynamic Salon Manager with a proven track record of boosting customer loyalty and retention through exceptional service and strategic marketing at a self-owned salon. Excelled in financial management and staff development, enhancing team performance and salon revenue. Skilled in customer service and inventory controls, fostering a positive workplace culture and ensuring compliance with health regulations.

Overview

2
2
years of professional experience

Work History

Salon Manager

Self Owned
10.2016 - 11.2018
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained general appointment calendar and set shift schedules.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.

Education

Beautician

Government Polytechnic College
Alappuzha
05.2011

Skills

  • Customer service
  • Employee development
  • Decision-making skills
  • Problem-solving skills
  • Salon safety and security
  • Customer needs assessment
  • Training staff
  • Scheduling
  • Client relations
  • Business development
  • Inventory controls
  • Performance improvement
  • Financial management
  • Task delegation
  • Recruitment and hiring
  • Supply management
  • Staff motivator
  • Business development strategy
  • Advanced interpersonal skills
  • Product promotion

Timeline

Salon Manager

Self Owned
10.2016 - 11.2018

Beautician

Government Polytechnic College
Sangeetha Sree Kumar