Sangeetha T Devaswathil

• Provide general information to parties regarding problem resolution, advising on how best to proceed based on their circumstances (impact, location, cultural sensitivity, etc.), in alignment with Service guidelines.
• Work with parties to clarify the nature of their problem and collect relevant information for mediation.
• Inform parties about problem-solving approaches that may be used, how they work, what to expect, and where necessary, refer them to additional resources within MBIE or externally.
• Engage in active listening and clear communication with a diverse range of individuals, including those experiencing distress or frustration.
• Respond to inquiries from clients and stakeholders on dispute resolution processes, ensuring accurate and timely information is provided.
• Contribute to team operations by collaboratively managing and prioritizing workloads, scheduling mediations, and arranging travel and meeting venues.

Ministry of Business Innovation and Employment | Nov 2022 – Present

• Provide expert guidance on employment legislation, parental leave policies, and compliance requirements, ensuring managers and employees receive accurate and timely advice.
• Handle a high volume of customer interactions, ensuring consistency in responses and adherence to policies and procedures.
• Effectively communicate complex legislative information in a clear and concise manner to both individuals and businesses.
• Identify trends in queries and escalate knowledge gaps to improve internal processes and leadership capability.
• Demonstrate flexibility and adaptability to evolving business needs, quickly learning new procedures and systems.

• Managed employment-related complaints, ensuring prompt allocation and resolution in compliance with government regulations.
• Triaged service requests and escalated complex issues to the appropriate teams within People and Culture.
• Provided support to victims of migrant exploitation, demonstrating empathy, discretion, and knowledge of available resources.
• Assisted in refining internal workflows to improve efficiency and effectiveness in case management.

• Supported HR and administrative functions, managing documentation, purchase orders, and reporting.
• Assisted in compiling reports and tracking compliance metrics within the organization.
• Provided administrative support for the sales team, ensuring smooth communication with internal and external stakeholders.

• Negotiated supplier contracts, optimized inventory management, and analyzed sales data to forecast procurement needs.
• Worked closely with internal teams to ensure timely product availability while maintaining cost efficiency.

• Provided advisory services on career progression and industry trends, assisting students in professional development.

• Provided comprehensive guidance on financial planning, investment options, and insurance solutions.