Sangiita Bhougal
Howick,AUK
Summary
A friendly and approachable persona,with experience in Customer oriented services. I enjoy interacting with and relating to people from diverse backgrounds.My innermost satisfaction comes with adapting to the needs and helping the customer enjoy their service experience and ensure that they love to visit again.I work well with other people as service professionals thrive on Team work and no day is the same within the service industry.l am flexible, have attention to detail and I aim to deliver perfect services. I use my inter personal, leadership and problem solving skills to bring best results to guests stay experiences and make sure that the warmth is extended to them while attending to their needs. My favourite Quote: When you love what you do, it does not feel like work
Overview
30
30
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Receptionist
VR Group of Hotels and Motels
Auckland CBD
10.2024 - Current
- Greeted guests warmly and provided information about hotel services.
- Managed phone calls and directed inquiries to appropriate departments.
- Coordinated room bookings and maintained accurate reservation records.
- Addressed guest complaints and resolved issues promptly and professionally.
- Monitored lobby area to ensure cleanliness and organization at all times.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Utilized booking software to manage reservations efficiently and accurately.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Responded to inquiries and room requests made online, by phone, and via email and made new bookings.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Housekeeping Supervisor
VR Group of Hotels and Motels
Airport Mangere
11.2023 - 10.2024
- Supervised housekeeping staff to ensure cleanliness and organization in guest rooms.
- Conducted regular inspections to maintain high standards of hygiene and presentation.
- Coordinated with the company hired professional team of Plumbers, Tilers and carpeting fitters, Locksmiths, Drain block removers, Washing machine and Cooking range repairer to keep the rooms and other parts of building functioning well when it needed to be fixed. Maintained the logbooks for maintenance every week.
- Coordinated with Front office team and attended the complaints of guests and ensured that the improvements were made for better guest experience.
- Organised the lost and found items log book to return the forgotten valuables and belongings of the guest after their departure and ensured the packages were marked to return to right owners.
- Coordinated with the Laundry company to keep the logs and maintained invented for lined sent and recieved every day.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Organised periodic deep cleaning tasks in order to maintain high hygiene standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Responded promptly to maintenance requests from guests or staff members.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Coordinated with vendors and suppliers for delivery of required spare parts for timely completion of repair works.
Partner
JALSA Rest house
, Ranchi, India
01.2019 - 01.2023
- Overseeing periodic repair and refurbishing of Rooms, Toilets, corridors and common access areas at the property to ensure high maintenance.
- Co ordination with the House keeping team and Front office.
- Order Supplies, Linen and Repair materials and keeping the records of all the supplies and invoices.
- Training and supervising the housekeeping staff with the tools, equipment and cleaning materials.
- Managed daily operations of the business including budgeting, business development through booking apps ,forecasting, financial analysis, staffing, and customer service.
Beauty therapist
01.2001 - 01.2019
- Managing the Beauty therapy clinic and also working as a Beauty consultant/therapist.
- A wide range of treatments were offered to suit the individual need of a client according to their lifestyle.
- I was responsible to learn the ever evolving skin care routine and techniques.
Home Tutor for Under 12 years old
01.1996 - 01.2001
- Assisting working women with small children was the idea behind my venture to tutor and keep a small group of children in safe environment after school.
- It was a rewarding career choice as I understood the need of nuclear families with small children and their reliance upon a trust worthy education provider after school to help finish the Home assignment and preparing for mid term and final examlibations.
Education
Diploma - Advanced beauty therapy
VLCC institute of Beauty Therapy
07.2015 - 07.2016
Diploma - Computer basics
St.Thomas Computers
Bachelor of Arts - English, French and Home Sciences
St.Bede's College
Shimla 04.1988 - 03.1991
Skills
- Management Skills
- Communication Skills
- Critical Thinking
- Time management
- Organising skills
- Guest complaint resolution
References
- Rajni Saxena, Doctor Radiology, +919811907064
- Ms.Shikha, Driving instructor, Mangere, +64 21 056 1604
Weaknesses
- Prone to Procrastination
- Self critical
Timeline
Front Desk Receptionist
VR Group of Hotels and Motels
10.2024 - Current
Housekeeping Supervisor
VR Group of Hotels and Motels
11.2023 - 10.2024
Partner
JALSA Rest house
01.2019 - 01.2023
Diploma - Advanced beauty therapy
VLCC institute of Beauty Therapy
07.2015 - 07.2016
Beauty therapist
01.2001 - 01.2019
Home Tutor for Under 12 years old
01.1996 - 01.2001
Bachelor of Arts - English, French and Home Sciences
St.Bede's College
04.1988 - 03.1991
Diploma - Computer basics
St.Thomas Computers