Sania Santos
Auckland,AUK
Summary
I’m a motivated, outgoing person with a solid background in administration. I’m looking for a role where I can use my skills in organization, communication, and problem-solving to help a team succeed and keep things running smoothly. I’m always eager to learn and contribute to a positive work environment.
Overview
8
8
years of professional experience
Work History
Practice Support Representative
Lumino The Dentist
Auckland, NZ
01.2024 - Current
- Maintain customer satisfaction while focusing on addressing customer needs and resolving concerns
- Answering customer telephone calls, emails promptly to avoid on-hold wait times
- Team Collaboration: Work collaboratively with an amazing team, contributing to a supportive workplace
- Enhance the Patient Experience: Manage the practice management software, providing receipts and assist in patient refunds
- Maintained daily records of service requests, resolutions and follow-up activities.
- Prepared reports, using word processing, Excel spreadsheet, SQL, CRM, Power Bi, Stripe, Exact and other in house platforms & programs.
- Worked with cross-functional teams to achieve goals.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Dental Assistant / Receptionist
Lumino The Dentist
Ponsonby, NZ
11.2021 - 12.2023
- Provided primary customer support to internal and external customers
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
Dental Receptionist
Lumino The Dentist
09.2020 - 11.2021
- Scheduled, rescheduled and handled cancelled appointments for patients
- Coordinated front office duties
- Managed financial documentations such as expense reports and invoices
Assistant Manager
Nando's
Auckland, NZ
09.2017 - 09.2020
- General management of the venue and reporting to Head office on all daily task and issues within the restaurant
- Use of IT systems, Excel, Power-point, Internal stock control systems
- Client relationships within the restaurants and broader group
Education
High School Diploma - NCEA Level 1, 2 and 3
Mt. Albert Grammar School
MOUNT ALBERT, AUK11.2019
Skills
- Office administration
- Team collaboration
- Bi Lingual
- Workflow Optimization
- Customer Service
- Managing patient records
- Records management
- Attention to detail
- Multi-line telephone management
- Problem solving
Hobbies and Interests
- Cooking
- Gym
- Crochet
- Reading
Timeline
Practice Support Representative
Lumino The Dentist
01.2024 - Current
Dental Assistant / Receptionist
Lumino The Dentist
11.2021 - 12.2023
Dental Receptionist
Lumino The Dentist
09.2020 - 11.2021
Assistant Manager
Nando's
09.2017 - 09.2020
High School Diploma - NCEA Level 1, 2 and 3
Mt. Albert Grammar School