Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sanitoa Fiu

Summary

I am seeking full-time employment where I can utilise accumulated skills gained through past work experiences. I am an articulate and hard-working individual who prides myself in delivering my best to any given task. I am motivated to ensure high standards of customer satisfaction is a priority while adhered to my Employers Policies and Processes. I enjoy working as a part of a team and very flexible with any working environment.

Overview

4
4
years of professional experience

Work History

Crew Member

Wendy's
02.2021 - 11.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Operated cash register to ring up final bill and process various forms of payment.

Receptionist

Tui Medical
11.2019 - 01.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.

Travel Consultant

Flight Centre
08.2017 - 11.2019
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Organized trips for individual, family and business travellers.
  • Handled sensitive information with professionalism and discretion.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.

Education

Tourism

NZST
Hamilton, NZ
08.2017

Melville High School
Hamilton, NZ
12.2016

Skills

  • Effective Time Management
  • Critical thinking and problem solving
  • Ability to multitask
  • Communication Skills , both verbal and written
  • Ability to work under pressure
  • Patience and exceptional customer service
  • Well Presented

Languages

English
Native or Bilingual
Samoan
Native or Bilingual

Timeline

Crew Member

Wendy's
02.2021 - 11.2021

Receptionist

Tui Medical
11.2019 - 01.2021

Travel Consultant

Flight Centre
08.2017 - 11.2019

Tourism

NZST

Melville High School

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Sanitoa Fiu