Saniya Gonsalves
Auckland,New Zealand
Summary
I am currently pursuing a Master’s in Applied Management (Business Management) at Otago Polytechnic, Auckland. Alongside my studies, I am gaining valuable experience through a part-time role at KFC. With over a year of hands-on experience in HR roles, I am now seeking an opportunity to further my career in Human Resources. I am committed to balancing academic growth with professional development and am eager to contribute my skills and insights to dynamic work environments.
Overview
4
4
years of professional experience
Work History
Team Member
KFC
07.2024 - Current
- A student part-time role
Trainee Human Resources Role
DSPR
10.2023 - 02.2024
- Managed a company of 25-30 employees, overseeing tasks such as data management, employee engagement, performance management, recruitment, and HR operations
- Worked directly under the company founder
Human Resources Executive
Savage & Palmer (Kivo Solutions PVT LTD)
04.2023 - 08.2023
- Responsible for end-to-end recruitment processes, focusing on assigned positions
- Utilized job portals such as Naukri, Indeed, and social media channels for sourcing suitable candidates
- Posted job listings across various platforms, including social media
- Collaborated with campuses and colleges to gather alumni details
- Conducted sourcing, screening, and interview scheduling for qualified candidates
- Provided real-time feedback to candidate’s post-interviews and managed offer processing, negotiating salaries, and facilitating onboarding procedures
Human Resources Consultant
Just Career Management pvt ltd
09.2022 - 04.2023
- Responsible for end-to-end recruitment across IT and non-IT domains, sourcing candidates from job portals like Naukri and Indeed as well as social media channels
- Conducting thorough screening of profiles, generating leads from existing candidates and social networks, and employing process-specific headhunting techniques
- Conducting telephonic interviews, coordinating candidate/client interactions, and ensuring recruitment within stipulated timelines
- Maintaining daily MIS records, posting jobs on various platforms, and liaising with colleges for alumni details
- Facilitating interview scheduling, providing real-time feedback to candidates, and overseeing offer processing, salary negotiations, and onboarding procedures
Customer Service Representative
FirstSource Solutions Limited
01.2022 - 07.2022
- In this role, I addressed customer concerns promptly and effectively
- I took ownership of their problems, ensuring I was the sole point of contact for any inquiries regarding troubleshooting, resolution timeframes, and progress updates
- I received weekly feedback from my team leader on my progress and areas needing improvement
- If an issue persisted, I escalated it to the team leader and the appropriate department, assuring the customer of our commitment to resolving their concern thoroughly
Trainee Human Resources Role
IFORTIS Corporate
05.2021 - 07.2021
- I ensured the employee records were up to date by swiftly inputting new hire data and efficiently screening resumes while coordinating interview schedules
- I managed a team of 10 employees, consistently monitoring and encouraging progress towards weekly engagement metrics
- Additionally, I took charge of coordinating various events, ensuring they ran smoothly and effectively
- Taking ownership and responsibility for my team's performance was a core aspect of my role, driving us towards success with dedication and accountability
Education
Masters In Applied Management -
Otago Polytechnic
Auckland, New Zealand09.2025
Bachelor of Arts - sociology/philosophy
Sophia College For Women
Mumbai, India01.2021
secondary school certificate - Science
Sophia College For Women
Mumbai, India01.2018
Skills
- Attention to Detail
- Cash Handling
- Communication skills
- Point of sale system
- Teamwork
- Written communication
- Sourcing and screening
- documentation
Languages
- English
- Hindi
Timeline
Team Member
KFC
07.2024 - Current
Trainee Human Resources Role
DSPR
10.2023 - 02.2024
Human Resources Executive
Savage & Palmer (Kivo Solutions PVT LTD)
04.2023 - 08.2023
Human Resources Consultant
Just Career Management pvt ltd
09.2022 - 04.2023
Customer Service Representative
FirstSource Solutions Limited
01.2022 - 07.2022
Trainee Human Resources Role
IFORTIS Corporate
05.2021 - 07.2021
Masters In Applied Management -
Otago Polytechnic
Bachelor of Arts - sociology/philosophy
Sophia College For Women
secondary school certificate - Science
Sophia College For Women