Sanjay Bhatia
Auckland
Summary
Accomplished Sales and Retail Consultant with 30+ years of expertise in retail, warehousing, and inventory management. Proven track record of exceeding sales targets, reducing operational costs, and fostering enduring customer relationships. A strategic leader adept at navigating industry shifts, optimizing supply chains, and ensuring exceptional customer service. Ready to bring extensive experience and insights to drive success in a dynamic retail environment.
Overview
30
30
years of professional experience
Work History
Sales Consultant
Mobil Station
01.2023 - Current
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Cleaned up gas and other spills in accordance with spill procedures.
- Built trustful relationships with customers to encourage return visits.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Maintained inventory of all saleable items.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Removed safety hazards, soiled items, and trash from customer areas.
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
JCB Forklift Trainer
JCB International
08.2022 - 12.2022
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped, and staged for shipments.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Communicated with floor managers to determine merchandise placement.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Customer Experience Specialist
Converges
01.2021 - 08.2022
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Retail Manager
Om Sons Store
11.1993 - 11.2020
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelors of Information Technonology - IT
Aspire 2
Auckland, NZ10.2024
Bachelors of Engineering - Engineering
PVPIT
Sangli,05.1991
High School Diploma -
St. Francis De Sales School
New Delhi03.1987
Skills
- Product and Service Knowledge
- Customer Oversight
- Customer Relationship Management
- B2B Sales
- Complaint Handling
- Order Processing
- Retail Transactions Processing
- Customer Assistance
- POS System Operation
- POS Systems
- Inventory Management
- Store Organization
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional Working
Timeline
Sales Consultant
Mobil Station
01.2023 - Current
JCB Forklift Trainer
JCB International
08.2022 - 12.2022
Customer Experience Specialist
Converges
01.2021 - 08.2022
Retail Manager
Om Sons Store
11.1993 - 11.2020
Bachelors of Information Technonology - IT
Aspire 2
Bachelors of Engineering - Engineering
PVPIT
High School Diploma -
St. Francis De Sales School
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