Sanjay Patel

• Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
• Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
• Delegated tasks and duties to butchery staff and clearly communicated timeframes for completion.
• Worked closely with employees and customers to effectively manage daily operations and communications.
• Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
• Trained new employees on handling, safety and stocking procedures.
• Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
• Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

• After lockdown in month August ,our store management decided for me to work as a Duty manager full time to look after whole store. My responsibility as a duty manager is below.
• Assist and support the store manager in carrying out the retail operations duties and when required be the Acting Manager in his absence and similarly act as a department manager in absence of all department managers.
• Lead the overall retail service delivery, merchandise activities, sales, cost management and productivity
• Liaise with the team leaders on the day-to-day operation of the retail departments, contributing to efficiency and cost management targets
• Act as the escalation point for complex issues
• Seeks out continuous opportunities to improve customer experience
• Initiated plans to improve customer relations, quality standards and service efficiency.
• Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.

• After gaining experience in grocery, i moved to the butchery department as a 2ic to gain butchery department operation.
• Used coordination and planning skills to achieve results according to schedule.
• Exceeded goals through effective task prioritization and great work ethic.
• Oversaw Butchery operations with team of 16 personnel.

• After managed Service Deli and seafood department, store manager wants me to help in Grocery department as during lockdown Grocery Department got hit so badly so I worked for few months and I decided to stay in Grocery Department to gain new skill and experience.

• Overseen both department and train both department assistant manager to step up as a Manager
• Find opportunities in other department and utilize it
• Work 2 days as a duty manager

• Controll all departments costs and manage credits
• Effectively mange the team in the department
• Maintain OSH and Food safety Compliance in the department
• Handle customer enquiries complaints appropriately and ensure effective interactions with customer at all times
• Effectively resolves all customer related enquiries/complaints
• Administrative duties
• Contribute effectively as a member of the store management team
• Ensure achieve all financial targets

Achievements in field

• Successfully achieved the target of sales and GP
• Successfully grew business by actions – increased sale every year
• Effectively manage seafood team and motivate them
• Make strong relationship with customer
• Become effective team member of store

• Ensure sales and GP targets for the department are met/exceeded and wage costs are controlled appropriately
• Control all department costs and manage credits
• Build a team and motivate them
• Maintain OSH and Food safety Compliance in the department
• Effectively resolves all customer related enquiries/complaints
• Administrative duties
• Contribute effectively as a member of the store management team.

Achievements in field

• Successfully achieved the target of sales ,GP and CTP
• Successfully grew business by actions – increased sale every year by 10% to 15%
• Achieve No1 position in New World group
• Make strong relationship with customer
• Received bonus every year to achieved all targets
• Achieved number 1 position as a market share in New World Group.

• Serve customers in an sophisticated and professional manner
• Help customers with enquires – provide product information
• Providing efficient counter service
• Checking stock deliveries in invoice dockets
• Prepare meal , salads , sushi , sandwich
• Authority of price mark down at night

Achievement in field

• Consistently achieved required sales targets
• Successfully applied the principles of sales food safety compliance
• Good customer relationship