Sanjeev Chugh
Auckland,Mount Roskill
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Duty Manager
Super liquor
Orewa, Auckland
03.2024 - Current
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Monitored performance of staff members, offering advice where appropriate.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Created positive work environment for employees and delivered exceptional customer service.
- Trained new employees on company policies, job duties, and performance expectations.
Duty Manager
Liqourland
Auckland, AUK
02.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Subject Matter Expert
BOOKMYFOREX
Gurgaon, India
12.2016 - 11.2022
- BookMyForex.com is India's first e-commerce initiative in retail foreign exchange and international money transfer space
- We operate as marketplace for foreign exchange
- We are partner with selected Banks and reputed exchange companies to fulfill forex requirements of our customers in more than 105 cities (over 5000Locations, Job Responsibilities
- Deal in Forex exchange outward remittance
- Respond promptly to customer inquiries
- Obtain and evaluate all relevant information to handle product and service inquiries
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Maintain customer databases
- Handling inbound queries.
Insurance Advisor
Policybazaar
Gurgaon, INDIA
03.2016 - 12.2016
- Policy Bazaar is online platform that aggregates insurance plans and serves as marketplace for policies
- Deal in Investment plans
- Keep records of customer interactions
- Maintain customer databases
- Handling Outbound Que
- Strengths:
- Strong organizational, coordinating and follow-up skills
- Easy adaptability to various work environments
- Ability to work under time and accuracy pressures.
- Facilitated new client onboarding process and investment account setup.
- Performed due diligence and valuation processes.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
Education
Bachelor of Arts -
Vinayaka Mission Sikkim University
DelhiClass Xii - Arts
Govt Boys Senior Secondary School
New Delhi01-2009
Skills
- Computer Proficiency
- Operating system: window xp/window 7/window vista/window8
- Time Management
- Customer Service
- Problem-Solving Strengths
- Operational Efficiency
- Stock Management
- Profit and Loss Control
- Sales Analysis
- Inventory Control
- Sales Forecasting
Accomplishments
- Exceeded monthly store sales goals 3 months in a row.
Certification
- LCQ
- Certified Duty Manager
- Certificate in Bartending
Timeline
Duty Manager
Super liquor
03.2024 - Current
Duty Manager
Liqourland
02.2023 - Current
Subject Matter Expert
BOOKMYFOREX
12.2016 - 11.2022
Insurance Advisor
Policybazaar
03.2016 - 12.2016
Bachelor of Arts -
Vinayaka Mission Sikkim University
Class Xii - Arts
Govt Boys Senior Secondary School
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