Sanjeev Sharma
Cromwell
Summary
AUT graduate in Finance and Management with over 10 years of management experience in challenging and fast-paced professional environment. Broad knowledge in People skills, Management skills ,Customer service skills etc. Seeking for a full time job to grow and enhance my skills.
Overview
12
12
years of professional experience
Work History
Restaurant General Manager
Taco bell
Auckland Central
12.2020 - 01.2025
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Created detailed reports on weekly and monthly revenues and expenses.
- Optimized profits by controlling food, beverage and labor costs.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Scheduled staff shifts and monitored labor costs.
- Provided direction, guidance and motivation to team members.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
Checkout Supervisor
New World Devonport
02.2016 - 07.2017
- Exceeding customers service expectations
- Managing customer flow through team allocation at the checkout
- Co-coordinating training and development of all team members
- Developing working rosters
- Ensuring processes and procedures are adhered to always
- Managing and supervising the Sale and Supply of liquor
- Handling customer’s enquiries and complaints appropriately and ensuring quick resolution
- Cash Management- deposit all cash drawers and safe money to bank account
- Managing time cards, breaks and allocating tasks and responsibilities for crew
Certified Shift Manager
McDonalds
Auckland
09.2012 - 01.2016
- Obtained vast knowledge in handling customer’s complaints, Hazards prevention, Health & Safety standards, giving the 'wow' customer service
- Running shift in an organized manner as it needs to be well pre-planned for every shift
- Providing excellent customer service and up selling products
- Managing time cards, breaks and allocating tasks and responsibilities for team members.
Education
Bachelor of Business -
Auckland University of Technology
Auckland, New Zealand01.2019
National Diploma in Business -
Whitireia Polytechnic college
Auckland, New Zealand01.2011
Skills
- Customer and Result Oriented
- Motivated
- Exceptional customer recovery skills
- Management skills
- Financial analysis
- Inventory management
- Payroll administration
- Operational improvements
- Reliable and dependable
- Exceptional Sales skills
- Paying attention to details
- Cash Management Skills
- Quick decision making skills
- Data entry
- Familiar with Maxtel, Ebos and POS software
- Training and mentoring
- Proficient user of Excel, Word and Power point
- Adaptable
Hobbies and Interests
- Playing Cricket
- Watching news channel and reading books during leisure time
References
- Kruti Desai , Area Manager Taco Bell, Auckland.
- Warren Miranda , Ex-RGM , Tacobell Bell,
- Shortland Street, Auckland Central.
Timeline
Restaurant General Manager
Taco bell
12.2020 - 01.2025
Checkout Supervisor
New World Devonport
02.2016 - 07.2017
Certified Shift Manager
McDonalds
09.2012 - 01.2016
Bachelor of Business -
Auckland University of Technology
National Diploma in Business -
Whitireia Polytechnic college