Sanjeev Sharma
Christchruch
Summary
Results-driven management professional with over 10 years in retail, telecommunications, and hospitality. Led teams in achieving sales growth and improving operational efficiency while ensuring outstanding customer service. Skilled in people leadership, business operations, and financial management, with a Bachelor of Business in finance and management.
Overview
14
14
years of professional experience
Work History
Sales and Service Advisor
Two Degrees
Wanaka
05.2025 - 05.2026
- Consistently achieve sales and customer service targets through relationship-based selling.
- Collaborate closely with Noel Leeming teams to drive sales opportunities and customer engagement.
- Supported business growth by leveraging strong product knowledge to enhance customer-focused service.
- Delivered tailored telecommunications solutions that improved customer satisfaction for residential and business clients.
Restaurant General Manager
Taco Bell
Auckland CBD
12.2020 - 01.2025
- Directed all aspects of restaurant operations in high-volume settings to ensure seamless service.
- Motivated large teams to meet business and customer service goals, enhancing overall guest experience.
- Recruited, trained, and coached staff to enhance performance and productivity.
- Managed labor costs and inventory control within operational budgets to maintain financial health.
- Ensured compliance with food safety and health regulations to uphold company standards.
- Developed action plans that improved operational efficiency and increased profitability.
Checkout Supervisor
New World
Devonport, Auckland
02.2016 - 07.2017
- Led team to maintain high standards of customer service, resulting in improved customer satisfaction.
- Supervised daily checkout operations, optimising staff allocation to maintain service efficiency during peak periods.
- Resolved customer concerns with professionalism and efficiency.
- Managed cash handling procedures, balancing tills and overseeing banking processes.
- Facilitated staff training initiatives, improving operational performance and team skill development.
Certified Shift Manager
McDonalds
Auckland
09.2012 - 01.2016
- Directed shift operations in fast-paced environment, ensuring adherence to operational standards and enhancing team efficiency.
- Supervised team performance, coaching and supporting individuals to achieve higher productivity and meet operational goals.
- Facilitated team development through targeted training and mentoring, improving skills and performance across shifts.
- Maintained compliance with food safety, health regulations, and operational procedures.
- Resolved customer service issues promptly, ensuring high satisfaction levels.
Education
Bachelor of Business - Finance And Management
Auckland University of Technology
Auckland, NZ07-2020
Skills
- Sales growth
- Customer experience
- Team leadership and management
- Staff training and development
- Recruitment and onboarding
- Performance management
- Operational excellence
- Financial reporting
- Budget management
- Inventory management
- Health and safety compliance
- Workforce planning and scheduling
- Stakeholder management
- Strategic decision-making
- Process improvement
- Time management
- Change management
- Conflict resolution
- Change management
Timeline
Sales and Service Advisor
Two Degrees
05.2025 - 05.2026
Restaurant General Manager
Taco Bell
12.2020 - 01.2025
Checkout Supervisor
New World
02.2016 - 07.2017
Certified Shift Manager
McDonalds
09.2012 - 01.2016
Bachelor of Business - Finance And Management
Auckland University of Technology