SANJIDA PATHAN
Mangere East,Manukau City
Summary
Possessing a bachelor’s degree and experience in Bi-cultural social work & a postgraduate diploma in Narrative Therapy (counselling), I am seeking a role where my skills and knowledge will be transferable within an organisation that promotes whānau wellbeing. I desire to utilize my skill set and life experiences to journey with whānau towards pathways of self-determination and Mauri ora.
Overview
20
20
years of professional experience
Work History
Team Leader
Te Whare Marama o Mangere Women’s Refuge
Mangere, Auckland
07.2018 - Current
- Reporting directly to the BOT
- Day to day responsibility running of the organisation & it’s services
- Physical upkeep of the property, maintenance, H&S, supplies and work fleet
- Delivering professional support, supervision & organising on-going development for staff
- Creating, maintaining & updating of organisation policies, records, documentation
- Managing government contracts and relationships
- Quarterly reporting to funders & BOT
- Full preparation of Government funding accreditation reviews
- Sourcing & applying for funding
- Facilitation & delivery of children’s program within South Auckland Primary Schools
- Whānau assessments, goal planning, advocacy, referrals, case notes and administration
- Advocacy/Networking with NGO & Government organisations
- Whānau file management, case notes & administration
- Oversight of refuge & family harm community engagement & programs.
Team Manager (Volunteer)
South Auckland Tag Football Asscociation
Manukau, Auckland
08.2017 - Current
- Communication & maintaining respectful relationships with whānau, NZTFI, club officials & wider community
- Mobilising parent volunteer/support group
- Organising team trainings, logistics & events
- Creating player goals & wellbeing workbooks
- Preparing funding proposals
- Organising funding & fundraising events
- Responsible for reporting of team finances to the team, funders & club
- Team administration.
Pure Love Ministry (Volunteer)
Faith City Church
Manukau , Auckland
02.2013 - 04.2022
- Cold-face engagement with females & males working within the South Auckland prostitution industry
- Offering links to supports and networks within the community
Team Manager (Volunteer)
Mangere East RLFC
Mangere, Auckland
01.2017 - 10.2021
- Communication & maintaining respectful relationships with whānau, ARL, club officials & wider community
- Mobilising parent volunteer/support group
- Organising team trainings & events
- Organising funding & fundraising events
- Responsible for reporting of team finances to the team & club
- Team administration.
Kapa Haka Events Planner (Volunteer)
King College
Otahuhu, Auckland
02.2014 - 12.2018
- Implementation of whānau group
- Communicating & mobilising parent volunteer group
- Organising noho marae (live in practices for students)
- Creating/organising catering menu’s, supplies & preparing kai for kapa
- Organisation of Polyfest & National campaigns – (uniform, transport, accommodation, food, activities)
- Maintaining budgets & financials – reported directly to the school accounts administrators
Social Worker
Crosspower NZ
Otara, Auckland
05.2017 - 07.2017
- Engaging in social service delivery with families & individuals
- Whānau assessment & goal planning
- Advocacy with NGO & Govt organisations
- Community networking and referrals
- Whānau file management, case notes and administration
Food Bank Manager (Volunteer)
Faith City Church
Manukau, Auckland
02.2015 - 07.2016
- Maintaining relationships with donation suppliers
- Collection, packing & distribution of food parcels to families
- Food Safety
- Communication, electronic & paper administration
- Sole responsibility, ministry was operating from my home
Social Work Support
Manukau Urban Māori Authority
Papatoetoe, Auckland
03.2012 - 10.2014
- Direct Support to Lead Social Worker
- Community networking & referrals
- Whānau Access supervision- CYFS/ Court appointed
- Whānau file management, case notes & administration
Accounts Administrator
Manukau Urban Māori Authority
Papatoetoe, Auckland
04.2011 - 03.2012
- Accounts payable & receivable, end of month reconciliation (MYOB, XERO)
- Filing, faxing, mail, banking, telephone all day to day administration duties
- Data entry, Excel
- Outlook Email, calendar
- Event and meeting co-ordination.
Office Manager
Ōtara Music Arts Centre - Auckland Council
Ōtara, Auckland
06.2008 - 03.2011
- Customer Service
- Bookings & invoicing
- Cash handling, CRM processing
- Community networking/ events
- Promotion & marketing
- Creating flyers promoting new product & sales newsletters
- Filing, faxing, mail, banking, telephone all day to day administration duties
- Assisting & resolving customer queries
- PA to site Manager
Office Manager
Cover Systems International
Grey Lynn, Auckland
07.2006 - 01.2008
- Updating & supplying relevant information to customers
- Accounts payable & receivable, end of month reconciliation (MYOB)
- PAYE, GST
- Processing of invoices, purchase orders, IMT
- Inventory, stocktaking, stock control
- Creating flyers promoting new product and sales, newsletters
- Filing, faxing, mail, banking, telephone all day to day administration duties
- Assisting and resolving customer queries
- Liaising with freight companies (national and international freight)
- Sales, face to face, telephone and email
- Customer relations
- Data entry, Excel
- Outlook Email, calendar
Customer Service Representative
Tyres 4 U LTD
Avondale, Auckland
08.2005 - 12.2005
- Inbound & outbound calling
- Updating & supplying relevant information to customers
- Liaising internally & with external companies
- Assisting & resolving customer queries
- Administration, Invoicing, Email, Excel
- Outbound Sales
- Data entry
Fly Buys Call Centre Representative
Salesforce NZ Ltd
Auckland City, Auckland
09.2004 - 12.2004
- Receiving inbound calls
- Updating & supplying relevant information to customers
- Liaising with colleagues & various departments within the work place
- Assisting & resolving customer queries
- Processing of client rewards & points
- Liaising with freight companies
- Working with a live database
- Customer relations
- Data entry, Email, Calender
Vodafone Call Centre Representative
Salesforce NZ Ltd
Auckland City, Auckland
07.2004 - 09.2004
- Receiving inbound calls from pre pay & on account clients and business
- Updating & supplying relevant information to customers / campaigns
- Liaising with colleagues & various departments within the work place
- Assisting & resolving customer queries
- Working with three separate live databases, Cobra, Prepay, Seible
- Customer relations & dealer relations
- Data entry & notes
Education
Post Graduate in Narrative Therapy - Counselling
UNITEC INSITUTE OF TECNOLOGY
Waitakere City, NZ04-2019
Bachelor in Social Work, Bi-culturalism in Practice (BSW-BiP) - Social Sciences
Te Wānanga O Aotearoa
Mangere, NZ12-2014
NZ Diploma Business - Business
Best Training
Manukau, NZ12-2009
NZ Diploma Business - Business
UNITEC INSITUTE OF TECNOLOGY
Mount Albert, NZ12-2005
NZ Certificate in Business, Administration And Computing Level 4 - Business Administration
UNITEC INSTITUTE OF TECHNOLOGY
Mount Albert, NZ12-2004
NZ Certificate in Business, Administration And Computing Level 3 - Business Administration
UNITEC INSTITUTE OF TECHNOLOGY
Mount Albert, NZ12-2003
Certificate in Business, Administration With Te Reo Maori Level 1 & 2 - Business Administration
Te Rapunga O Poutama
Auckland12-1997
Skills
- Registered Social Worker (NZ SWRB)
- Registered Provisional Counselor (NZAC)
- Dependable and Responsible
- Leadership
- Teamwork and Collaboration
- Compassionate
- Relationship Building
- Active Listening
- Cultural Competency
- Attention to Detail
- Adaptability and Flexibility
- Building Rapport
- Decision-Making
- Task Prioritization
- Assessment Skills
- Client Advocacy
- Client Records Management
- Risk Assessment
- Safety Planning
- Crisis Response
- Aftercare Follow up
- Program Planning
- Progress Evaluations
- Narrative Therapy
- Family Violence
- CPR, First Aid, AED
- MS Software Proficiency
- Sound Written & Verbal Skills
- Policy Writing (organisational)
- Report Writing
- Accreditation/Audit Reviews
- Grant Writing
- Budget Administration
- Data Entry
- Accounts Payable/Receivable
- Bank Reconciliation
- Month-End Documentation
- Staff Training
- Staff Oversight
- Staff Development
References
References available upon request.
Timeline
Team Leader
Te Whare Marama o Mangere Women’s Refuge
07.2018 - Current
Team Manager (Volunteer)
South Auckland Tag Football Asscociation
08.2017 - Current
Social Worker
Crosspower NZ
05.2017 - 07.2017
Team Manager (Volunteer)
Mangere East RLFC
01.2017 - 10.2021
Food Bank Manager (Volunteer)
Faith City Church
02.2015 - 07.2016
Kapa Haka Events Planner (Volunteer)
King College
02.2014 - 12.2018
Pure Love Ministry (Volunteer)
Faith City Church
02.2013 - 04.2022
Social Work Support
Manukau Urban Māori Authority
03.2012 - 10.2014
Accounts Administrator
Manukau Urban Māori Authority
04.2011 - 03.2012
Office Manager
Ōtara Music Arts Centre - Auckland Council
06.2008 - 03.2011
Office Manager
Cover Systems International
07.2006 - 01.2008
Customer Service Representative
Tyres 4 U LTD
08.2005 - 12.2005
Fly Buys Call Centre Representative
Salesforce NZ Ltd
09.2004 - 12.2004
Vodafone Call Centre Representative
Salesforce NZ Ltd
07.2004 - 09.2004
Post Graduate in Narrative Therapy - Counselling
UNITEC INSITUTE OF TECNOLOGY
Bachelor in Social Work, Bi-culturalism in Practice (BSW-BiP) - Social Sciences
Te Wānanga O Aotearoa
NZ Diploma Business - Business
Best Training
NZ Diploma Business - Business
UNITEC INSITUTE OF TECNOLOGY
NZ Certificate in Business, Administration And Computing Level 4 - Business Administration
UNITEC INSTITUTE OF TECHNOLOGY
NZ Certificate in Business, Administration And Computing Level 3 - Business Administration
UNITEC INSTITUTE OF TECHNOLOGY
Certificate in Business, Administration With Te Reo Maori Level 1 & 2 - Business Administration
Te Rapunga O Poutama
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