Sanjita Reddy

Accomplished Operation Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

• Farmers Trading Co., Assistant Store Manager - Operations, 05/2023, Current, Oversee and reinforce best practice recruitment in the store, Facilitate disciplinary matters in store ensuring the correct processes are followed, Conduct one on one coaching sessions with direct reports, Take appropriate action to resolve any customer complaints in the store or online, Oversee all administration of the receiving function ensuring processes and procedures are followed, Ensure accurate and timely completion of cash management functions including banking, petty cash, main cash and change, Oversee and manage wage functions and manage Data Time for wage forecasting and exceptions, Oversee and manage all store repairs and maintenance including cleaning contracts, Manage the internal security system for lift hours and staff & management swipe cards, Manage POS systems and ensure technical training competence of team, Manage store audit compliance, Ensure all HR administration, compliance and processes are adhered to in store including store orientation, PK, sales training, on-boarding, exit, contract generation, Review wage deviations to budget and manage wages spend, Monitor expenses by reviewing monthly expense on PNL, Manage the stocktake process in store and take action to minimise stock loss, Attend or conduct (in absence of store manager) Trade meeting, Promotional meeting
• Farmers Trading Co., Assistant Store Manager - Sales & Service, 03/2020, 05/2023, Assist to develop, design and drive a Service and Selling Plan that delivers on service and selling objectives for smooth running of the store, Drive a customer service culture in store for wider team by ensuring high levels of customer service (internal and external) in line with Farmers Service Proposition, Provide ongoing training and coaching to 3 direct reports, Training & developing new in role Assistant Store Managers (Sales & Service) in other Farmers store, Assist department managers in training, coaching and mentoring wider team in the store, Oversee sales and marketing functions, merchandising and in-store promotions, customer service and Loyalty programs, Communicate and/or action daily information received on store communication portal, Coordinate team tasks by planning, communicating and delegating effectively, Promptly resolve customer queries and complaints submitted on-line, Day to day support on the floor with POS related queries, in store customer inquiries/issues, assisting team to navigate store portal, assist in updating customer database, help with click & collect inquiries, assisting with internal transfers, phone orders, managing own in-box, dealing with any loss prevention issues during the day, Manage disciplinary matters of direct reports, oversee and manage the Performance Management System in store, Conduct one on one meeting with direct reports weekly to analyse the department sales and KPI's in depth, discuss any missed sales opportunities, resolve any recruitment issues, provide with staff development ideas, assist with rosters, provide training and coaching in areas of concern and give constructive feedback on performance, Analyse company’s weekly sales data and collate trade report, Attend or conduct (in absence of store manager) Trade meeting, Promotional meeting, Performance development plan with direct reports and team for appraisal, Take an active role in rehabilitation plans or alternative duties (in relation to employee injuries), Conduct health and wellbeing meetings with employees, Oversee store maintenance, store receiving, stock take and other operational matter in the absence of Operations Manager, Duty/ acting manager in absence of Store Manager
• Farmers Trading Co., Sales & Service Manager, 07/2018, 03/2020, Led a team of 20 and managed 3 departments, Increased efficiency and team productivity by promoting operational best practices, Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings, Lead from the front by demonstrating above and beyond experience for customers, Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness, Applied performance data to evaluate and improve operations, target current business conditions and forecast needs, Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction, Motivated associates to consistently deliver effective selling behaviours through coaching and recognition, Developed and implemented plans to maximize sales and meet or exceed goals and objectives, Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions, Oversaw and improved deliveries through proactive coordination of daily operations, Attend weekly management meeting to discuss department sales report for the week what is not working, why and action, Checked roster and staffing for upcoming promotions
• Max Fashion, Store Manager, 02/2017, 04/2018, Generated repeat business by developing and maintaining strong team devoted to customer service, Working efficiently as a team towards achieving the sales target /KPI's, Trained team members in successful strategies to meet operational and sales targets, Monitor each day's sale by preparing sales and KPI's report, Preparing an action plan for smooth operation of the store, Handling store maintenance with facilities, Preparing rosters ensuring we stay in allocated budget for the month, Resolved customer service issues promptly, Back office, banking, Optimized store displays and appearance via strategic merchandising, Submitted reports to senior management to aid in business decision-making and planning, Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance