Sanjokta Gurung
Mt Maunganui ,Tauranga
Summary
A graduate student of New Zealand Diploma in Hospitality Management Level 5 & 6. An experienced hospitality worker in all-round luxury hotel environment for 3+ years in Aotearoa.
Professional in multi-tasking, team-working, and maintaining positive customer experience and attitude. Proven efficiency with ability of quick learner and pressure-handling, maintaining warm work environment at all the times.Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Duty Manager
Thai Thani Restaurant
01.2024 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Duty Manager
The Coffee Club
06.2023 - 01.2024
- Created positive work environment for employees and delivered exceptional customer service.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Took care of customer problem escalated by other staff members.
- Collaborated with upper management to improve productivity of operations.
- Provided ongoing training to address staff needs.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Assisted Cafe Manager with making roster.
Team Leader
The Hotel Britomart
09.2022 - 06.2023
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Events and conference experience to assist client according to their requirement and project to reach beyond their expectation through Food and Beverage services.
- Followed guidelines for allergy and diet concerns and obeyed food handling safety regulations and procedures.
- During my time in The Hotel Britomart with the given list of few spirits; I made my own style of cocktail and mocktail.
- Notified managers of overarching customer and team member concerns.
- Provided guidance to the team on best practices for completing tasks efficiently and accurately.
Guest Service Agent
Grand Millennium Auckland
10.2022 - 03.2023
- Responded to guests, including email, telephone and in-person inquiries.
- Managed guest check-in and check-out procedures, reservations and payments.
- Looking after VIP guest and fulfilling their amenities on time before their arrival.
- Looking after few airlines who stay over in the hotel.
- Assisted guests with luggage storage needs as well as transportation arrangements.
- Managed reservations using the hotel's computer system in an efficient manner.
Senior F & B Attendant
Hilton Hotels and Resorts Auckland
07.2022 - 09.2022
- Managed all food and Beverage requests throughout the outlets, including Hilton Meetings, by adhering to the Hilton Brand Standards.
- Did Set up, Serving and clearing all food and beverage items and all requirements to guests in an efficient, courteous and hygienic manner.
- Ensure that the customer is provided with an exceptional product with exceptional team members in terms of service, flexibility, professionalism and consistency.
- Maintained an awareness of menu changes and any promotional changes within the food and beverage department.
- Trained barista coffee to the new team members.
- Looked after afternoon tea, opera and many more private events.
- Made many signature cocktails and mocktails of the bar.
Front of House
Mediterranean Kitchen
10.2020 - 06.2021
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Focused on learning new skills and staying updated with industry changes.
Barista
Montana Foods and Events
03.2020 - 09.2020
- Worked with coworkers to complete tasks.
- Made different types of espresso based coffee
Education
New Zealand Diploma - Hospitality Management And Culinary Arts Level 5&6
NZMA
Hamilton, Waikato06.2022
Skills
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
- Time management
- Documentation and Reporting
- Flexibility
Certification
- Licence Controller Qualification from Service IQ
- Duty Manager's Certificate (on process)
Interests
- Hiking
- Baking & cooking
- Travelling and exploring
- Playing basketball, badminton and puzzle games
Timeline
Duty Manager
Thai Thani Restaurant
01.2024 - Current
Duty Manager
The Coffee Club
06.2023 - 01.2024
Guest Service Agent
Grand Millennium Auckland
10.2022 - 03.2023
Team Leader
The Hotel Britomart
09.2022 - 06.2023
Senior F & B Attendant
Hilton Hotels and Resorts Auckland
07.2022 - 09.2022
Front of House
Mediterranean Kitchen
10.2020 - 06.2021
Barista
Montana Foods and Events
03.2020 - 09.2020
New Zealand Diploma - Hospitality Management And Culinary Arts Level 5&6
NZMA
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