Sanket Menro
Taupō,New Zealand
Summary
Results-oriented retail management professional with extensive experience in grocery operations and exceptional customer service. Demonstrated ability to lead teams, enhance customer satisfaction, and drive sales growth in fast-paced environments. Passionate about the grocery trade and committed to developing the skills necessary for successful store ownership.
Overview
10
10
years of professional experience
Work History
COURIER CONTRACTOR
New Zealand Couriers
11.2019 - Current
- Inspected vehicles regularly for any signs of damage or defects.
- Managed daily workloads independently whilst meeting tight deadlines.
- Handled cash payments securely in accordance with company policies.
- Investigated discrepancies between actual deliveries and expected results based on data analysis reports.
CLIENT CARE PROFESSIONAL
Reach Aotearoa
06.2020 - 12.2023
- Assessed incoming emails from clients and responded according to established protocols.
- Maintained up-to-date knowledge of products, services, and policies to ensure accurate information was provided.
- Provided excellent customer service to clients, responding quickly and efficiently to inquiries and requests.
- Demonstrated strong problem-solving skills to resolve customer complaints in a timely manner.
- Prepared reports to document case and compliance updates.
- Monitored customer satisfaction levels through regular follow-up calls and surveys.
- Researched industry best practices related to client care standards.
- Utilized effective communication techniques to build relationships with customers and colleagues.
- Coordinated follow-up plans by scheduling appointments or enrolling clients in programs.
- Compiled reports on customer feedback for management review and analysis.
Retail Store Manager
Taupo Food and Spices
01.2015 - 12.2020
- Led daily operations of a busy grocery store
- Ensuring excellent customer service.
- Developed effective strategies for increasing customer satisfaction and engagement, resulting in an increase in sales revenue.
- Oversaw staff by hiring and terminating, creating schedules, and tracking payroll.
- Researched market to identify and capitalize on opportunities.
- Implemented safety protocols to ensure compliance with industry regulations while protecting workers' health and well-being.
- Drafted a business plan that outlined company goals and objectives.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
OFFICE MANAGER
Taupo Movers Ltd.
10.2017 - 03.2019
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Delivered quality customer service to staff and customers.
- Trained and onboarded new office staff members.
- Processed payrolls on a biweekly basis using accounting software.
- Assisted with the development of marketing and promotional materials.
- Developed and monitored office budgets and processed payroll.
- Established relationships with external partners to facilitate business operations.
- Leveraged multi-line phone system to answer and transfer calls to staff members.
Education
Diploma of Veterinary Nursing -
University of Waikato
01.2011
Diploma of Veterinary Medicine - undefined
Indian Institute of Science
01.2007
Bachelor of Science (B.Sc) -
Punjab University
01.2004
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Highly motivated
- Decision-making skill
- Stockroom management
- Dependable and reliable
- Sales growth
- Inventory control
- Store maintenance
- Coaching and mentoring
- Sales leadership
- Sales analysis
- Stock management
- Staff management
- Financial oversight
- Market trend awareness
- Reporting
LANGUAGES
English - Fluent
Hindi - Advanced
Punjabi - Advanced
Timeline
CLIENT CARE PROFESSIONAL
Reach Aotearoa
06.2020 - 12.2023
COURIER CONTRACTOR
New Zealand Couriers
11.2019 - Current
OFFICE MANAGER
Taupo Movers Ltd.
10.2017 - 03.2019
Retail Store Manager
Taupo Food and Spices
01.2015 - 12.2020
Diploma of Veterinary Medicine - undefined
Indian Institute of Science
Diploma of Veterinary Nursing -
University of Waikato
Bachelor of Science (B.Sc) -
Punjab University
Similar Profiles
DHRISHTI SADHWANIDHRISHTI SADHWANI
Accounts Receivable at New Zealand CouriersAccounts Receivable at New Zealand Couriers
Amy WhitlockAmy Whitlock
Operations Assistant at New Zealand CouriersOperations Assistant at New Zealand Couriers
Aenal ChandAenal Chand
Independent Contractor at New Zealand CouriersIndependent Contractor at New Zealand Couriers