Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Hi, I’m

Sanket Puri

Auckland Central,New Zealand

Summary

Looking forward for career in an organization where I can use my Diverse Skills, Knowledge and Efforts to add value to the organization and I am eager to contribute my creativity and hard work towards the success of the organization and to the growth of the fast-developing field and to enhances my career.

Overview

12
years of professional experience

Work History

Compass Group
Auckland City, New Zealand

Catering Supervisor
10.2018 - Current

Job overview

  • Motivation and development of all Catering Assistant staff
  • To ensure correct cash handling procedures
  • To cash up at the end of the day, reporting any discrepancies to your line manager
  • To ensure all Catering Assistants are wearing the correct uniforms To ensure exceptional guest service both by you and the Catering Assistants
  • To abide by all health and safety and food safety regulations
  • To monitor and report back to your line manager any issues relating to staff, food safety
  • To ensure that the section you are responsible for is well maintained
  • To ensure that all documentation concerning food safety and health are recorded
  • To maintain a professional standard of time keeping as required by the needs of the business
  • To ensure all equipment within your use is kept in good working order, it is well maintained and ensuring its safe return after use.

Restaurant Brands
Royal Oak, Auckland

Restaurant General Manager
11.2016 - 09.2018

Job overview

  • Handling the customers complaint and rectify it immediately
  • Making great pizzas where food quality is never compromised
  • Estimates food and beverage consumption, places orders with suppliers and schedules the deliveries of the beverages
  • Arrange for maintenance and repairs of equipment and services
  • Conduct Staff training sessions to provide effectiveness in work
  • To promote a safe and a positive environment for customers and staff
  • To follow the KPI to achieve great results
  • To balance receipts and balance tills, and lock facility at the end of the day schedule work hours for servers.

Chancery Bistro
Auckland

Duty Manager
01.2015 - 09.2016

Job overview

  • Handling the customer complaints and rectify it immediately
  • Looking after the functions and events
  • Check accuracy of staff delivering the food and drinks to the customers
  • Looking after customer complaints
  • Arrange for maintenance and repair of equipment's and services
  • Time to time staff training to evaluate their performances to achieve high customer satisfaction
  • Promoted a positive atmosphere and went above and beyond to provide great customer satisfaction
  • Looking after the balancing of the tills at the end of each shift.

Fourth Avenue Eatery and Bar
Waiheke Island, Auckland City

Restaurant Manager
09.2013 - 01.2015

Job overview

  • Estimates food and beverage consumption, places orders with suppliers and schedules the deliveries of the beverages
  • Resolve customer compliant about food quality and services in line with the company's policies
  • Monitor action of staff and customers to ensure that health and safety standards and liquor regulations are obeyed
  • May use computer software to monitor staff schedules and perform other record keeping tasks
  • Check quality and accuracy of the deliveries
  • Arrange for maintenance and repair of equipment's and services
  • Total receipts and balance tills, and lock facility at the end of the day Schedule work hours for servers
  • Maintain relationship guarantee each customer received exceptional service.

Grand Hotel Sky city
Auckland City, Auckland

Dual rate duty manager/ Supervisor
11.2011 - 07.2013

Job overview

  • I was fortunate enough to get trained in various departments of level 7 Grand Hotel which Consists of: Terrace Restaurant: It's one of best Breakfast restaurant in the city where we look after the customers and anticipating their needs and wants
  • Our main job is to provide effective and seamless service to customers and to make the delightful experience for them
  • In Room Dining: It is a 24-hour room service outlet where we need to provide food to the customer at any time of the day they wish too to their rooms
  • Service is really important for here because we need to deliver the food on time as we have stated to the customer on Phone
  • Conservatory: This is our function space where we do the functions such as marriages, birthday parties, Meetings, conferences
  • And our main job responsibility here is look after the events by providing effective service to the customers and to anticipating their needs and wants
  • At the time of rugby world cup we have looked after all the officials of the rugby world cup in order to provide great service to them
  • I was fortunate enough to look after the Prime Minister of New Zealand function and top 100 CEO of reputed Companies on numerous occasions where we provided them with effective Service in order to make the delightful experience for them
  • Lobby Bar: During my current tenure I was fortunate enough to work behind the Award winning lobby bar in Australasia as a Bartender Where I have gained the knowledge of how to make the good cocktails and great Knowledge of the different regions of wines and great knowledge of coffees too.

Education

Professional Bar and Restaurant School (PBRS)

Management Level 5, High School Diploma
11.2011

Skills

  • Strategic Direction
  • Written and Verbal Communication
  • Client Engagement
  • Relationships and Rapport
  • Monthly Forecasting
  • Client Relationship Management
  • Quality Assurance
  • Time Management
  • Customer Service
  • Vendor Relations
  • Personnel Supervision

Accomplishments

  • Has got best Heineken pour award twice by the company.
  • Has got liquor license qualification.
  • Has got responsible service alcohol certificate.
  • Has successfully completed Beer Master Course from lion Nathan breweries on-line which was organized by Sky City.
  • Has been elected as employee of the month by management Panel.
  • Has successfully completed wine training sessions from Hancock wine company which was organized by Sky City.
  • Has attended various training sessions in terms of effective communication.
  • Has got wide experience in hospitality industry and retail industry and can prove as an asset for the company in long run.

References

Visa Status: New Zealand Citizen

Timeline

Catering Supervisor

Compass Group
10.2018 - Current

Restaurant General Manager

Restaurant Brands
11.2016 - 09.2018

Duty Manager

Chancery Bistro
01.2015 - 09.2016

Restaurant Manager

Fourth Avenue Eatery and Bar
09.2013 - 01.2015

Dual rate duty manager/ Supervisor

Grand Hotel Sky city
11.2011 - 07.2013

Professional Bar and Restaurant School (PBRS)

Management Level 5, High School Diploma

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Sanket Puri