Santiago Mejia Hernandez
Auckland,NZ
Summary
Proactive and self-motivated Industrial Engineer with over 10 years of experience in process improvement, operations management, and customer service. Passionate about optimizing processes and enhancing customer experiences, with a strong background in hospitality gained in New Zealand. Demonstrated expertise in data analysis, strategic thinking, and process optimization, complemented by high English proficiency and advanced problem-solving skills. Committed to driving impactful results and contributing to organizational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
FOH Staff Member
Darling on Drake
01.2024 - Current
Waiter
BRAVO HOSPITALITY
Auckland, NZ
09.2022 - 01.2024
Commis Chef (Junior Chef)
HOTEL RYDGES AUCKLAND
Auckland, NZ
01.2020 - 09.2022
Process improvement analyst
EFIGAS S.A E.S.P (Natural Gas Company)
Manizales, CO
01.2019 - 01.2016
- Design and develop process optimization studies by evaluating operational and business models, and providing solutions for efficiency and process improvement.
- Conduct interventions to assess optimal work structures and analyze workload or operational capacity, providing valuable insights to achieve quality results and improve quality of life.
- Support various company departments in managing improvement initiatives and action plans, assisting with their implementation, and effective closure.
- Reference and implement tools and best practices that provide valuable elements for optimizing or improving organizational productivity.
- Support the development and implementation of the internal audit program for the Management System, ensuring adherence to all relevant company requirements.
Design Analyst
CONFA (Regional Service Company: Recreation and Wellness, health, supermarkets, banking, social services)
Manizales, CO
01.2016 - 01.2013
- Ensure the creation of value in the area by designing the business architecture, including the business model, processes, value chain, and structural configuration.
- Ensure employee contributions align with the strategy by identifying responsibilities based on performance results, knowledge, and competencies.
- Ensure the smooth operation of mission-critical and support processes by defining requirements and use cases for the technological enablers that support the business technology architecture.
- Facilitate the integration of various phases of enterprise architecture by establishing the governance structure required by the model.
Support the successful adoption of changes by ensuring they are managed following the established model.
Strategic Development Professional
ADYLOG (Shared Services and Consulting Centre)
Manizales, CO
01.2013 - 01.2011
- Conduct value analyses for specific projects to support decision-making for various departments and client companies.
- Participate in and manage projects focused on the development, improvement, and standardization of processes to benefit both the organization and its clients.
- Oversee documentation and track key company indicators.
- Perform work analyses to design more efficient organizational structures and plants, optimize operations, and integrate management systems.
Planning Coordinator
INDUMA S.A.
Manizales, Colombia
03.2010 - 11.2010
- Plan resources and capacities to meet production schedules.
- Procure materials and ensure optimal raw material supply under a just-in-time system.
- Control inventory levels of raw materials and finished products from production planning.
- Generate performance indicators, and take action for their growth and improvement.
Production Leader
C.I SUPER DE ALIMENTOS S.A (Confectionery Factory)
Manizales, CO
03.2006 - 10.2009
- Plan and coordinate production to meet demand objectives and optimize resources.
- Oversee product quality, ensure equipment maintenance, and manage inventory levels of raw materials and finished goods.
- Implement process improvements and production practices to enhance efficiency and reduce costs.
- Manage and train production staff, ensuring compliance with health, safety, and environmental regulations.
Production Manager
SITECO S.A.S (Metalworking Industry of parts for refrigerators)
Manizales, CO
01.2013
- Plan and oversee the production process to ensure alignment with demand and production schedules.
- Manage production resources, including raw materials, equipment, and personnel.
- Ensure product quality and compliance with industry standards and regulations.
- Implement and monitor improvements in production processes to increase efficiency and reduce costs.
Education
Specialist in Production and Operations Management -
Universidad Nacional De Colombia (National University of Colombia)
01.2013
Diagnosis and Business Consulting Technological Specialization -
SENA. Servicio Nacional de Aprendizaje (SENA. National Learning Service)
01.2009
Specialist in Management Development -
Universidad Autonoma de Manizales (Autonomous University of Manizales)
01.2007
Industrial Engineer -
Universidad Nacional de Colombia (National University of Colombia)
01.2000
Skills
- Business Process Improvement
- Operations Management
- Data Analysis
- Operations Analysis
- Workflow Analysis
- Forecasting and Planning
- KPI Tracking
- Business Planning
- Technology Architecture Analysis
- Customer Needs Assessment
- CRM Systems
- Human Resources Information Systems (HRIS)
- Consulting
- Microsoft Office Suite
Certification
- New Zealand Certificate in English Language (Academic) (Level 4). June 2023 – July 2024. Unitec Te Pukenga
- GENERAL ENGLISH, BUSINESS ENGLISH AND IELTS. JUL 2019 – JUL 2020. NZLC New Zealand Language Centre. (level B2)
- DIPLOMA IN ONTOLOGICAL COACHING MAR - SEP 2008. Universidad de Manizales (Manizales University)
Accomplishments
- Improved KPI Performance: Analyzed business challenges and KPI gaps across departments, resulting in a performance improvement from 76 to 83 on the measuring system.
- Enhanced Market Participation: Formulated the Business Model Canvas and developed the Customer Journey Map, contributing to a 20% increase in market participation.
- Optimized Roles and Processes: Conducted role evaluations and capacity studies, optimizing 40% of 120 roles. Redesigned strategic and operational indicators, with subsequent SAP parameterization.
- Business Continuity and Efficiency: Designed and implemented a Business Continuity Plan and improved logistics and production processes, including a 25% cost reduction in workforce and a 50% space optimization.
- Increased Equipment Effectiveness: Enhanced Overall Equipment Effectiveness (OEE) by 18 percentage points and reengineered logistics and commercial processes to boost profitability.
- Consulting and System Improvements: Consulted on cost systems for 9 companies, redesigned logistics and warehouse processes, and implemented ITIL V.3 management models.
- Production Line Optimization: Standardized a new automatic packaging line, improved KPI tracking from 65% to 91%, and reduced stock by 30%. Increased OEE by 20 percentage points and created a variable payment system for manual packing.
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Limited
References
- Diana Carolina Zuluaga, Head of Human Development, Confa Caldas.
Email: carolinazulu@gmail.com | Phone: +57 300 787 2215 | LinkedIn: https://co.linkedin.com/in/carolina-zuluaga-84438688 - Leonardo Fabio Grisales Marín, CSO – Chief Strategy Officer, HERRAGRO S.A.
Email: lefagri@yahoo.es | Phone: +57 314 794 4590 | LinkedIn: https://www.linkedin.com/in/leonardo-fabiogrisales-marin-25984146/ - Carlos Andrés Carmona, Process Improvement Coordinator, Efigas S.A.
Email: ccarmona@efigas.com.co | Phone: +57 313 604 8736 | LinkedIn: https://www.linkedin.com/in/carlos-andr%C3%A9s-carmona-84949684?trk=contact-info
Timeline
FOH Staff Member
Darling on Drake
01.2024 - Current
Waiter
BRAVO HOSPITALITY
09.2022 - 01.2024
Commis Chef (Junior Chef)
HOTEL RYDGES AUCKLAND
01.2020 - 09.2022
Process improvement analyst
EFIGAS S.A E.S.P (Natural Gas Company)
01.2019 - 01.2016
Design Analyst
CONFA (Regional Service Company: Recreation and Wellness, health, supermarkets, banking, social services)
01.2016 - 01.2013
Strategic Development Professional
ADYLOG (Shared Services and Consulting Centre)
01.2013 - 01.2011
Production Manager
SITECO S.A.S (Metalworking Industry of parts for refrigerators)
01.2013
Planning Coordinator
INDUMA S.A.
03.2010 - 11.2010
Production Leader
C.I SUPER DE ALIMENTOS S.A (Confectionery Factory)
03.2006 - 10.2009
Specialist in Production and Operations Management -
Universidad Nacional De Colombia (National University of Colombia)
Diagnosis and Business Consulting Technological Specialization -
SENA. Servicio Nacional de Aprendizaje (SENA. National Learning Service)
Specialist in Management Development -
Universidad Autonoma de Manizales (Autonomous University of Manizales)
Industrial Engineer -
Universidad Nacional de Colombia (National University of Colombia)
Similar Profiles
Ruth DrakeRuth Drake
Secretary at Drake and Drake Law FirmSecretary at Drake and Drake Law Firm
Isaac Osei AntwiIsaac Osei Antwi
Director of Marketing at ISSACO DARLING VENTURESDirector of Marketing at ISSACO DARLING VENTURES
Johnny VigilJohnny Vigil
Operator at Darling Ingredients IncOperator at Darling Ingredients Inc