Summary
Overview
Work History
Education
Skills
Languages
Professional Development
Timeline
Generic

Santosh Subramanian

Hamilton

Summary

Dynamic and results-driven professional with a proven ability to lead teams, develop strategic communication initiatives, and deliver exceptional customer experiences. Possess strong interpersonal skills, adaptability as well as a commitment to service excellence and an ability to navigate through high-pressure environments with a calm and positive attitude propagating an inclusive and growth-oriented team culture

Overview

22
22
years of professional experience

Work History

Regional Administrator

Oranga Tamariki – Ministry for Children
11.2023 - Current
  • Lead regional administrative operations, creating a collaborative team environment where members grow and excel
  • Build and maintain strong partnerships with internal and external stakeholders, ensuring seamless service delivery
  • Strategize and implement efficient rostering, optimizing operations while reducing costs
  • Engage in reflective practices to continuously improve services aligned with Tamariki-first values

Deputy General Manager

Apollo Hospitals
04.2016 - 07.2022
  • Company Overview: India
  • Directed strategic operations, financial management, and staffing in a high-pressure healthcare environment
  • Spearheaded process improvements, enhancing service delivery and achieving significant cost savings
  • Cultivated a culture of excellence and collaboration, mentoring teams to achieve professional growth
  • Led initiatives in stakeholder engagement and quality assurance, delivering impactful outcomes
  • India

Inflight Crew / Roster Management

Lufthansa German Airlines
01.2003 - 12.2014
  • Demonstrated exceptional leadership skills, ensuring seamless operations and outstanding customer service
  • Developed and delivered comprehensive training programs, fostering intercultural awareness and team synergy
  • Managed complex crew rosters for over 300 personnel, maintaining operational efficiency under pressure
  • Consistently upheld high service standards, reflecting a commitment to excellence

Education

Tu Maia - Building Māori Cultural Capability

Te Whare Wananga O Awanuiarangi
07.2024

Master’s - Business Management

University of Waikato
07.2023

Green Belt - Lean Six Sigma for Process Improvement

06.2018

Bachelor of Arts - Hospitality Management

Robert Gordon University
05.1999

Skills

  • Team Leadership & Development
  • Communication & Engagement Strategy
  • Quality Assurance & Continuous Improvement
  • Strategic Thinking & Execution
  • Event & Hospitality Management
  • Service Delivery Excellence
  • Cultural Awareness
  • Effective Time Management

Languages

English
Hindi
Bengali
Tamil
Malayalam
German

Professional Development

  • Tu Maia – Building Māori Cultural Capability, Te Whare Wananga O Awanuiarangi, 02/01/24, 07/31/24
  • Green Belt in Lean Six Sigma for Process Improvement, 03/01/18, 06/30/18

Timeline

Regional Administrator

Oranga Tamariki – Ministry for Children
11.2023 - Current

Deputy General Manager

Apollo Hospitals
04.2016 - 07.2022

Inflight Crew / Roster Management

Lufthansa German Airlines
01.2003 - 12.2014

Master’s - Business Management

University of Waikato

Green Belt - Lean Six Sigma for Process Improvement

Bachelor of Arts - Hospitality Management

Robert Gordon University

Tu Maia - Building Māori Cultural Capability

Te Whare Wananga O Awanuiarangi

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Santosh Subramanian