Summary
Overview
Work History
Education
Skills
Certification
Visa Status
Timeline
Generic
Sanumi Fernando

Sanumi Fernando

Panmure,New Zealand

Summary

I aim to secure a suitable position where I can further develop my skills, knowledge, and experience to support my education and future career. I have a strong passion for fashion and trends, paired with excellent presentation and communication skills, which I am eager to apply and enhance in a professional setting.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Front House Staff

KFC
  • 6 months
  • Took and processed customer orders at the counter and drive-through
  • Prepared and served meals quickly and accurately
  • Maintained cleanliness and service standards in a fast-paced environment

Self-Checkout Supervisor / Customer Service & Checkout Assistant

New World
  • Over 3 years' experience
  • Efficiently and accurately scanning and processing customer transactions using the POS system
  • Providing exceptional customer service skills by greeting customers, answering questions, and addressing any concerns
  • Handling complaints, refunds, or exchanges when necessary
  • Resolving technical issues with self-checkouts to ensure smooth operation
  • Informing customers of ongoing promotions and loyalty programmes
  • Assisting with the training of new checkout assistants

Retail Volunteer

Red Cross Shop
07.2025 - Current
  • Organizing merchandise displays to improve product visibility and accessibility.
  • Collaborating with team members to maintain store cleanliness and organization.
  • Improving overall store appearance through regular cleaning tasks and maintenance activities.
  • Assisting in maintaining store cleanliness, promoting a welcoming atmosphere for customers.
  • Boosting store sales by creating visually appealing and organized merchandise displays.
  • Aiding in loss prevention efforts by adhering to proper security measures and reporting suspicious activity.
  • Engaging in friendly conversation with customer to better uncover individual needs.

Education

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Bachelor of Laws (LLB) -

Bachelor of Arts - Sociology and Criminology

University of Auckland
Auckland, NZ
09-2025

Skills

  • Intermediate level at MS Word and MS Outlook
  • Excellent written and verbal communication skills in English, with the ability to engage effectively with customers and team members
  • Excellent customer service and interpersonal abilities
  • Able to work well under pressure and meet deadlines
  • Fast learner with strong problem-solving, critical thinking and analytical skills
  • Thrives in team environments and takes initiative to support tasks and improve daily operations
  • Experience in promoting in-store sales and special promotions
  • Resolving customer complaints promptly and professionally to maintain satisfaction
  • Experienced in cash handling, POS systems, cash register operation, and troubleshooting self-checkout (SCO) machines
  • Experienced in documenting and reporting incidents, such as injuries, lost property, and cash left behind, to ensure safety and accountability
  • Proven ability to work collaboratively in fast-paced team environments, supporting colleagues to maintain smooth and efficient store operations

Certification

  • Completed a leadership camp conducted by Project K (Graeme Dingle Foundation)
  • Completed a course on Working Environments

Visa Status

Permanent Resident Visa

Timeline

Retail Volunteer

Red Cross Shop
07.2025 - Current

Front House Staff

KFC

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Self-Checkout Supervisor / Customer Service & Checkout Assistant

New World

Bachelor of Laws (LLB) -

Bachelor of Arts - Sociology and Criminology

University of Auckland

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Sanumi Fernando