Summary
Overview
Work History
Education
Skills
Drivers License
Personal Information
Volunteer Experience
References
Languages
Timeline
Generic
Sa’olotoga Malolo

Sa’olotoga Malolo

Auckland

Summary

I grew up in Samoa and I moved to New Zealand to serve a mission for the our church. One of my roles whilst on mission was training. I married in 2016 and we have one son. On my days off I like going to the gym, making comedy content on my social medias and spending time with my wife and son.

Overview

10
10
years of professional experience

Work History

Aviation Security Officer (Warranted)

09.2016 - Current
  • Carry out pre-flight security screening and hold baggage screening of departing passengers
  • Perform foot and static patrols in Security and Security Enhanced Area
  • Issue temporary ID cards to persons authorised to wear them and carrying out ID checks to ensure ID cards are displayed appropriately in designated area
  • Control access points as required
  • Provide immediate response to any call for assistance from pilot or crew of any aircraft
  • E.g unruly passengers

Ground Support Officer

Aerocare, Auckland
12.2015 - 09.2016
  • Handling and sorting of baggage and cargo going in to aircraft
  • Airside driving permit to take baggage cans and cargo to and from aircraft on Airside of Airport
  • Team Lead – running a team and instructing them on what to do when flight arrives. making sure all bags and cargo are accounted for calculating the weight of the baggage and cargo going on to aircraft refuelling and servicing of aircraft if needed communicating with pilot and air traffic control pushing the aircraft to the manoeuvring area for take off

Post Sorter for the Hamilton Bay

New Zealand Couriers
10.2014 - 01.2015
  • Learning all the suburbs of both Hamilton and Tauranga and sort the mail to each one under time.

Customer Service Representative

iinet
03.2014 - 06.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Certificate in Aviation (Level 3), Introduction to Air Travel, The Aviation Business, Selling New Zealand, Customer Service Skills, Ground handling, Ready to check –in, Introduction to Flight Attending -

International Travel College of New Zealand
09.2015

National Diploma in Computing (Level 5), Explanation of PC components followed by in-depth sessions on computer hardware, Assemble, service and configure a personal computer system, Troubleshooting and installing operating systems, Introduction of Networks and networks topologies and protocols -

New Zealand School of Education
01.2014

Certificate of Distinction -

Church College of Pesega, Samoa
01.2010

Skills

  • Passenger Screening
  • Access Control
  • Security Protocols
  • Surveillance techniques
  • Customer relations skills
  • Baggage Inspection

Drivers License

DR570150, 04/11/2027

Personal Information

  • Ethnicity: Samoan
  • Citizenship: New Zealand
  • Date of Birth: 02/12/1992

Volunteer Experience

2012, 2013, Church of Jesus Christ of Latter Day saints, Wellington, NZ Mission, Missionary (unpaid) volunteer work, Building rapport with people everywhere, Working in the mission office based in Wellington city, answering phones and helping colleagues with office work

References

  • Rosemary Cleary, Training Advisor, +64212626034, Rosemary.cleary@avsec.govt.nz
  • Cicero Kelsall, Step up Team Leader, +6421 0873 0658, cicerokelsall@outlook.co.nz

Languages

Samoan
Full Professional

Timeline

Aviation Security Officer (Warranted)

09.2016 - Current

Ground Support Officer

Aerocare, Auckland
12.2015 - 09.2016

Post Sorter for the Hamilton Bay

New Zealand Couriers
10.2014 - 01.2015

Customer Service Representative

iinet
03.2014 - 06.2014

Certificate in Aviation (Level 3), Introduction to Air Travel, The Aviation Business, Selling New Zealand, Customer Service Skills, Ground handling, Ready to check –in, Introduction to Flight Attending -

International Travel College of New Zealand

National Diploma in Computing (Level 5), Explanation of PC components followed by in-depth sessions on computer hardware, Assemble, service and configure a personal computer system, Troubleshooting and installing operating systems, Introduction of Networks and networks topologies and protocols -

New Zealand School of Education

Certificate of Distinction -

Church College of Pesega, Samoa

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Sa’olotoga Malolo