SAPNA
Invercargill,New Zealand
Summary
Recent Master’s graduate in Information Technology with a strong academic background and a proven ability to manage responsibilities, communicate effectively, and work well with others. Highly motivated, adaptable, and eager to contribute to a professional environment. Looking for a full-time opportunity where I can grow and support team goals through dedication and a willingness to learn. Skilled in food service operations, with background in both fast-paced and fine dining environments. Known for maintaining high standards of cleanliness, safety, and quality control. Possess strong customer service skills, ability to efficiently manage tasks, and adapt quickly to changing demands. Previously implemented strategies that improved operational efficiency in food preparation and service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Service Assistant
Compass Group Ltd. (Southland district Hospital))
Southland, Invercargill
12.2023 - Current
- Responded promptly to customer inquiries or complaints in a courteous manner.
- Provided customer service by taking orders from customers and answering questions about menu items.
- Ensured that all dishes were presented attractively prior to serving.
- Labeled containers with date of preparation to ensure proper rotation of stock.
- Checked temperatures of cooked foods using thermometers to ensure safe consumption.
- Bagged take-out orders for customers while ensuring accuracy of order.
- Delivered food trays to patients in hospitals.
- Communicated effectively with other staff members regarding orders or customer requests.
- Completed opening, closing, and shift change tasks by following company guidelines.
Administrative Manager
Dr. Alka SkinCare and HealthCare
Punjab (India), Pathankot
02.2019 - 07.2020
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Conducted performance reviews and provided feedback to employees on their job performance.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Organized meetings between executives and outside vendors or clients.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Communicated job expectations and trained staff to promote team building and discipline.
- Supported staff through in-service training, providing mentorship and additional resources.
Education
Master of Information Technology - IT
Te Pūkenga / Southern Institute of Technology
Invercargill, New Zealand11-2024
Master of Computer Science -
Guru Nanak Dev University
Amritsar, Punjab, India11-2020
Skills
- Excellent verbal and written communication
- Strong organisational and time management abilities
- Reliable and committed to completing tasks
- Quick to adapt and learn new processes
- Friendly, calm, and helpful under pressure
- Effective team player and independent worker
- Respectful and professional attitude
- Customer service
- Problem solving
- Team collaboration
- Project management
- Cleaning and sanitation
- Excellent customer service
- Sanitation procedures
- Time management proficiency
- Interpersonal relationship building
- Positive attitude and energy
- Working with diverse people
- Quality control
Certification
- Cyber Security - Protecting our information 17 December 2023
- NZ IT Acceptable Use Policy 22 December 2023
- Allergen Awareness 22 December 2023
- NZ General Data Protection Regulation (GDPR) 26 December 2023
- PayGlobal Self Service (PGSS) 26 December 2023
- Infection Control 26 December 2023
- Cyber Security Awareness TT Video 15 May 2024
- Exploring Bias NZ 15 May 2024
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Food Service Assistant
Compass Group Ltd. (Southland district Hospital))
12.2023 - Current
Administrative Manager
Dr. Alka SkinCare and HealthCare
02.2019 - 07.2020
Master of Information Technology - IT
Te Pūkenga / Southern Institute of Technology
Master of Computer Science -
Guru Nanak Dev University
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