Sapna Bhatia
Waltham,CAN
Summary
Highly organised Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Client Service Associate
Sonar Technologies
09.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained and supervised junior customer service representatives on best practices to meet organization goals
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Monitored cash drawers and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer calls and emails to answer questions about products and services.
Restaurant Manager
The Indian Cafe
06.2020 - 12.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Administrator Coordinator
FCIPL
02.2012 - 01.2019
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up communication.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Edited documents to improve accuracy of language, flow, and readability.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Masters Of Applied Management - Business Management
Nelson Marlborough Institute of Technology
Nelson, NSN04.2021
Skills
- Client Rapport-Building
- Performance Feedback
- Issue Resolution
- Administrative and Office Support
- Microsoft Office
- Complex Problem-Solving
- Training Junior Team Members
- Cultural Awareness
- Teamwork
- Cash Register Operations
- Interpersonal and Written Communication
- Calm and Professional Under Pressure
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Client Service Associate
Sonar Technologies
09.2021 - Current
Restaurant Manager
The Indian Cafe
06.2020 - 12.2022
Administrator Coordinator
FCIPL
02.2012 - 01.2019
Masters Of Applied Management - Business Management
Nelson Marlborough Institute of Technology
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