Sapna Saini
Tauranga
Summary
Dynamic customer service professional with proven expertise at DH Tauranga, excelling in cash handling and fostering customer satisfaction. Recognized for adaptability during peak hours and building strong relationships, enhancing repeat business. Committed to maintaining a clean environment and delivering exceptional service, ensuring a positive shopping experience for all customers.
Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.
Trustworthy and dedicated [Job Title] with [Number] years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
High-energy [Job Title] offering over [Number] years of [Industry] experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
DH TAURANGA
08.2024 - Current
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries, ensuring positive shopping experiences and satisfaction.
- Maintained clean and organized checkout areas to enhance store presentation.
- Collaborated with team members to improve service delivery and resolve issues promptly.
- Adapted quickly to changing customer demands during peak hours, maintaining service quality.
- Handled cash management tasks, including balancing registers at shift end.
- Contributed to inventory control by monitoring stock levels at the cashier station.
- Supported promotional activities by informing customers about sales and special offers.
Store Team Member
Dh Tauranga
08.2024 - Current
- Assisted in stocking shelves and organizing inventory to enhance product visibility.
- Supported team in maintaining store cleanliness and safety standards to improve customer experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to execute promotional displays and drive sales initiatives.
- Engaged with customers, addressing inquiries and providing product information to facilitate informed purchases.
- Monitored stock levels, reporting shortages to management for timely replenishment and inventory accuracy.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with regular customers which increased return visits.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
Education
Bachelor of Science - Science
Kurukshetra University
India04-2019
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash management
- Payment processing
- Customer inquiries
- Refund handling
- Payment collection
- Product recommendations
- Account management
- Attention to detail
- Cultural awareness
- Telephone management
- Problem-solving
- Reliable and responsible
- Adaptable and flexible
- Cleaning and sanitizing
- Team collaboration
- Creative thinking
- Cash handling and management
- Relationship building
- Team leadership
- Product restocking
- Product scanning
- Call response and transfer
- Price verification
Timeline
Customer Service Cashier
DH TAURANGA
08.2024 - Current
Store Team Member
Dh Tauranga
08.2024 - Current
Bachelor of Science - Science
Kurukshetra University
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