Summary
Overview
Work History
Education
Skills
Timeline
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Sara Cooper

Whanganui,MWT

Summary

Dynamic and customer-focused professional with extensive experience at Pukekoes Nest Cafe, excelling in teamwork and barista techniques. Proven ability to enhance customer satisfaction through friendly service and attention to detail. Recognized for effectively managing cash handling and maintaining cleanliness, contributing to a positive dining experience in fast-paced environments.

Professional in food and beverage industry, bringing valuable experience in customer service and cafe management. Known for reliable team collaboration and achieving consistent results in fast-paced environments. Demonstrates strong skills in customer interaction, order accuracy, and adaptability to changing demands.

Overview

23
23
years of professional experience

Work History

Cafe Worker / Chef

Pukekoes Nest Cafe
10.2011 - Current
  • Prepared and served beverages and food items according to established recipes and standards.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Adapted quickly to changing demands in a fast-paced environment while maintaining focus on customer satisfaction.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.

Sales Administrator

Quality Safety
04.2006 - 09.2011
  • Managed sales order processing and ensured timely fulfillment of customer requests.
  • Coordinated communication between sales and logistics teams to enhance workflow efficiency.
  • Implemented improvements in document management systems, increasing retrieval speed and accuracy.
  • Developed training materials for new staff, fostering knowledge retention and compliance with procedures.
  • Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
  • Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
  • Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
  • Generated advertising brochure for vendor use.

Cleaner

Spotless Services
02.2005 - 04.2006
  • Maintained cleanliness and sanitation of assigned areas, ensuring adherence to health and safety standards.
  • Operated cleaning equipment efficiently, including floor scrubbers and vacuum cleaners, to enhance productivity.
  • Trained new staff on effective cleaning techniques and safety protocols, fostering a collaborative work environment.
  • Developed and implemented improved cleaning schedules, optimizing workflow and reducing downtime in high-traffic areas.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Cafe Barista/worker

Columbian Cafe
02.2004 - 12.2004
  • Prepared and served high-quality beverages following established recipes and standards.
  • Maintained cleanliness and organization of workstations to ensure efficient operations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to streamline workflow during peak hours, enhancing service speed and quality.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
  • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.

Early Childhood Reliever

Bizzy Bee
04.2003 - 12.2003
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.

Early Childhood Reliever

Funhouse
04.2003 - 12.2003
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.

Kitchen Hand

The Grand Hotel
03.2002 - 05.2002
  • Maintained cleanliness and organization of kitchen areas to ensure compliance with health standards.
  • Assisted chefs in food preparation, ensuring timely delivery of high-quality dishes.
  • Operated kitchen equipment safely and efficiently, following standard operating procedures.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Plated and presented food following chef requirements.
  • Maintained high personal grooming standards and uniform presentation.

Education

Early Childhood Education Level 3 - Early Childhood Care And Education

Training For You Ltd
Whanganui, MWT
12.2003

6th Form Certificate - Psychology & Classical Studies Level 6

Wanganui High School
Wanganui
12.2001

6th Form Certificate - Classical Studies & English Grade 7

Wanganui High School
Whanganui, MWT
12.2001

5th Form Certificate - Maths

Wanganui High School
Whanganui, MWT
12.2001

5th Form Certificate - Biology & Text And Information Management

Wanganui High School
Whanganui, MWT
12.2000

Skills

  • Teamwork and collaboration
  • Customer service
  • Cleanliness and hygiene
  • Flexible schedule
  • Punctual and reliable
  • Attention to detail
  • Time management
  • Barista techniques
  • Friendly and outgoing
  • Product knowledge
  • Cash handling proficiency

Timeline

Cafe Worker / Chef

Pukekoes Nest Cafe
10.2011 - Current

Sales Administrator

Quality Safety
04.2006 - 09.2011

Cleaner

Spotless Services
02.2005 - 04.2006

Cafe Barista/worker

Columbian Cafe
02.2004 - 12.2004

Early Childhood Reliever

Bizzy Bee
04.2003 - 12.2003

Early Childhood Reliever

Funhouse
04.2003 - 12.2003

Kitchen Hand

The Grand Hotel
03.2002 - 05.2002

Early Childhood Education Level 3 - Early Childhood Care And Education

Training For You Ltd

6th Form Certificate - Psychology & Classical Studies Level 6

Wanganui High School

6th Form Certificate - Classical Studies & English Grade 7

Wanganui High School

5th Form Certificate - Maths

Wanganui High School

5th Form Certificate - Biology & Text And Information Management

Wanganui High School

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Sara Cooper