Sara Eglinton
Island Bay,WGN
Overview
16
16
years of professional experience
Work History
Finance Assistant
The Salvation Army
07.2020 - Current
- Increased efficiency with thorough maintenance of financial records and documentation.
- Processed daily financial transactions in support of finance team objectives.
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Collaborated effectively with cross-functional teams to resolve any financial discrepancies or irregularities.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Resolved discrepancies in financial data to increase accuracy and reduce potential backlogs.
- Matched purchase orders with invoices and recorded necessary information.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Enhanced overall financial management, providing timely and accurate reports to senior staff members.
Barista
Alicetown Espresso
11.2013 - 03.2019
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Senior Barista
Floriditas
03.2009 - 03.2013
- Served customers quickly and efficiently and created strategies to prevent delays.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Assisted with inventory management to ensure adequate stock levels and minimize waste.
Outbound Call Center Agent
Bank Of New Zealand
03.2008 - 02.2009
- Educated customers on offerings and upsold products and services to increase revenue.
- Provided information about available products and services, membership details, and purchase advantages.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
Education
Certificate in Business Computing -
Central Institute of Technology
Upper Hutt, NZ2001
6th Form Certificate -
Hutt Valley High School
Lower Hutt, NZ2000
5th Form Certificate - English, Mathematics, Social Studies, History
Hutt Valley High School
Lower Hutt, NZ11.1999
Skills
- Self-Directed
- Calm Under Pressure
- Excellent Communication
- Supervision and leadership
Timeline
Finance Assistant
The Salvation Army
07.2020 - Current
Barista
Alicetown Espresso
11.2013 - 03.2019
Senior Barista
Floriditas
03.2009 - 03.2013
Outbound Call Center Agent
Bank Of New Zealand
03.2008 - 02.2009
Certificate in Business Computing -
Central Institute of Technology
6th Form Certificate -
Hutt Valley High School
5th Form Certificate - English, Mathematics, Social Studies, History
Hutt Valley High School