Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SARA FA'ALAVA

Mt Wellington,Auckland

Summary

I have experience working with customers in a wide variety of customer centric settings. I am a motivated, well organized and pro-active individual, who also enjoys being a member of a wider team and being able to work independently. I am action-orientated with a strong ability to communicate effectively and efficiently with customers, kaimahi, leaders and other key stakeholders alike. I am interested in pursuing further career opportunities within the customer service space where I can gain more experience, learn new soft skills to grow as well as further develop my current skills.

Offering strong leadership and communication skills, eager to learn and grow in collaborative environment. Contributes to understanding of training principles and team dynamics, delivering practical solutions and support. Ready to use and develop organizational and teamwork skills in Desired Position role.

Overview

4
4
years of professional experience

Work History

Crew Trainer

Burger King
Mangere
01.2024 - 07.2024
  • Meet and greet customers
  • Ensure quality food and drinks are produced
  • Provide excellent customer service while completing orders
  • Electronic processing of orders, completing transactions and cash handling
  • Respond to all questions, concerns, and complaints
  • Perform in multiple roles to ensure company requirements are met
  • Monitor performance and manage team members
  • Uphold and adhere to all restaurant policies and procedures

Retail Assistant

Kmart
Auckland
02.2023 - 12.2023
  • Worked collaboratively with other departments within the organisation to achieve common goals
  • Maintaining inventory levels to ensure there is enough stock to meet demands
  • Handling incoming merchandise from vendors and suppliers, verifying the contents against invoices and purchase orders
  • Provide excellent customer service while out on the floor
  • Having sound knowledge of products sold in store to ensure I am able to help customers to the best of my ability
  • Attending weekly meetings with management to discuss goals, objectives and strategies for improving sales performance
  • Electronic processing of transactions and cash handling
  • Processing refunds efficiently and promptly ensuring customer satisfaction

Crew Member

McDonald's
Otahuhu
02.2022 - 11.2022
  • Ensure customers have fast, accurate and friendly experiences
  • Respond to all questions, concerns, and complaints
  • Placing orders into POS systems, handling cash and credit transactions
  • Sound knowledge of products to ensure are prepared with speed and accuracy
  • Utilising problem-solving skills when resolving conflicts among team members and customers
  • Adhere to safely regulations to ensure safe handling of food products
  • Following safety and security procedures to reduce risks

Voluntary

Air New Zealand Cargo
07.2020 - 08.2021
  • Delivering excellent customer service while working in a fast-paced environment
  • Participate in meetings with department leaders to establish organisational goals, strategic plans and objectives
  • Performed general maintenance and repair
  • Working alongside peers to meet deadlines while maintaining high quality deliverables

Trainee

Warehouse Stationary
Mt Wellington
05.2020 - 07.2020
  • Providing excellent customer service whenever dealing with customers
  • Working independently or with a team to complete assigned tasks
  • Perform various duties such as filing, photocopying, faxing and mail processing
  • Work alongside work peers to achieve team goals
  • Organise and manage multiple tasks simultaneously to meet deadlines

Education

NCEA Level 1 -

Edgewater College

NCEA Level 2 -

Edgewater College

Level 3 Diploma Excellence -

Edgewater College

Skills

  • Adaptability
  • Active Listening
  • Customer Service
  • Communication
  • Decision Making
  • Problem Solving
  • Time Management
  • Customer service
  • Cash handling
  • Workplace safety

Languages

Samoan
Native or Bilingual
English
Native or Bilingual

Timeline

Crew Trainer

Burger King
01.2024 - 07.2024

Retail Assistant

Kmart
02.2023 - 12.2023

Crew Member

McDonald's
02.2022 - 11.2022

Voluntary

Air New Zealand Cargo
07.2020 - 08.2021

Trainee

Warehouse Stationary
05.2020 - 07.2020

NCEA Level 1 -

Edgewater College

NCEA Level 2 -

Edgewater College

Level 3 Diploma Excellence -

Edgewater College
SARA FA'ALAVA