SARA OBEIDAT
Hamilton,WKO
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
10
10
years of professional experience
Work History
Customer Service Assistant
Countdown (Woolworths) Supermarket
01.2014 - 12.2023
- As a valuable employee at Countdown I've gained multiple positions such as online assistance, storeroom administrator and longest position of 5+ years as customer service assistant.
- An insight of my responsibilities and skills I gained include: Organising checkout operators and cashier work schedules to ensure proper staff is scheduled during busy and quiet sale times, answering phone calls and emails.
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Train staff on how to deal with special circumstances including theft, complaints, returns, exchanges, coupons, special offers, etc
- I have strong endurance and am capable of working long physical shifts for multiple days in a row
- This demonstrates my strong work ethic and my willingness to go above and beyond expectations
- I am accustomed to setting an example for my team and always strive to give more than 100% effort
- Determined charges for services requested, collected deposits and payments, or arranged for billing
- Set up customer accounts in system and updated details to reflect current information.
- Implemented feedback system for customers to provide comments and suggestions to improve service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Online Assistant
Countdown (Woolworths) Supermarkets
08.2019 - 12.2022
- Conferred with customers by telephone, chat or email to provide information.
- Coordinated with vendors to ensure timely delivery of products or services, maintaining strong working relationships throughout the process.
- Researched topics and events to support supervisor's work agenda and projects.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Assisted in the creation of training materials that helped onboard new team members quickly and effectively.
- Managed daily administrative tasks to keep projects on schedule.
- Assisted coworkers and staff members with special tasks on daily basis.
- Enhanced customer satisfaction by providing timely and efficient online support.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Storeroom Adminstrator
Countdown (Woolworths) Supermarket
05.2016 - 06.2017
- Ensured timely order fulfillment with efficient picking, packing, and shipping processes.
- Enhanced workplace safety by maintaining clean, organized, and hazard-free storeroom environment.
- Developed and maintained successful working relationships with colleagues.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to storeroom operations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
BACHELOR OF MANAGEMENT COMMUNICATIONS -
University of Waikato
Hamilton, WKO01.2018
Skills
- Highly organised and detail-oriented
- Customer-focused
- Computer skills and specifically Microsoft office, PowerPoints, excel
- Proactive leadership
- Adaptable to change and resilient
- Excellent customer service skills
- Excellent at time management
- Strong communication skills, both written and verbal
- Handling inquiries via phone, email and over the counter
- Ability to priorities tasks
References
- Gurvinder, Customer Service Manager, Countdown, Bridge Street, Hamilton, 02040176458, 07 838 2714
- Carmelle Paterson, Customer Service Manager, Countdown Matamata, Matamata, 0274796107, 078819045
Timeline
Online Assistant
Countdown (Woolworths) Supermarkets
08.2019 - 12.2022
Storeroom Adminstrator
Countdown (Woolworths) Supermarket
05.2016 - 06.2017
Customer Service Assistant
Countdown (Woolworths) Supermarket
01.2014 - 12.2023
BACHELOR OF MANAGEMENT COMMUNICATIONS -
University of Waikato
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