Sara L. Richards

• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to International Civil Aviation Organisation (ICAO) and Civil Aviation Authority of new Zealand (CAANZ) rules, regulations, policies and procedures.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.

• Created detailed expense reports to facilitate reimbursement for business expenses incurred.
• Maintained company handbook to outline policies and provide insights to company mission and values.
• Monitored office calendars to plan meetings, activities and travel to maximise productivity.
• Generated reports and proposal overviews in MS office applications and prepared PowerPoint presentations.
• Integration of project and change management plans to measure progress against strategic plan and drive accountability.
• Facilitating press release communications to increase access and visibility.

As the primary contact for Ministry of Education (MoE) I would manage and design the Learning plan incorporating new engagement tools for learning and development and proactively share new insights into existing knowledge. As the Domestic Violence and Child Protection designated person I managed risk assessments and referrals to partner agencies.

Key Responsibilities

• Reliably manage quality assurance and site evaluations by meeting criteria for MoE auditing for Early Childhood Education (ECE) certification
• Governance in MoE policy implementation, advocating as a Change ambassador involving people centric Change initiatives for organisation development and learning
• Facilitate team sessions using MS Office tools to create Child Protection documents for team communications and presentations for meetings

Achievements

• Drive adoption and usage of Te Reo Māori by strongly upholding cultural heritages of Te Tiriti o Waitangi reflected in children's learning through 5 strands in Te Whāriki, ECE curriculum
• Develop, coach and evaluate an effective Learning Plan for tamariki.

As the Outside School Hours Care (OSHC) Manager my role was to Coordinate and lead the OSHC Programme. As a confident senior leader my role involved managing staff rosters, site operations, health and safety practices.

Key Responsibilities

• Manage and coach a positive supportive team up to 5 colleagues, giving clear leadership, overseeing hiring, training and professional growth
• Delivering and facilitating programs, activities and events
• Complete regular administrative tasks, risk analysis and management documentation for planned activities, incursions, excursions, projects and other accountability requirements

Achievements

• Designed and implemented behavioural modification programs for special needs children
• Improved operations through consistent hard work, dedication and collegial approach to achieve a doubling of enrolments in 3 Months
• Exceptional time management skills to bring together a diverse range of skills promptly.

Administration, key stakeholders engagement activities to ensure OSHC educational programs achieve participation. In consultation with the State Manager coordinate the daily activities and operation of the service.

Key Responsibilities

• Maintained group discipline through positive reinforcement, behaviour modelling and collaboration with parents and community
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment

Achievements

• Strong interpersonal sensitivity skills, and commitment to key stakeholder relationships to promote the business effectively
• Exceeded goals through effective task prioritisation and great work ethic
• Introduced culturally diverse initiatives that increased engagement and participation

I managed staff rosters, stock takes and educated customers on different promotions

Key Responsibilities

• Effective financial, stock and staff management
• Maintain collaborative relationships with vendors, staff and customers positively, handling disputes and disorderly behaviours
• Submitted reports to senior management to aid in business decision-making and planning.

Achievements

• Enhanced sales by promoting strong operation and supporting key stakeholder relationships to perform at peak efficiency and quality
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.