- DIY and Home Improvement
- Cooking
- Gardening
- Animal Care
- Embracing outdoor adventures such as fishing and holidays
- Personal Development and Self-Improvement
Sara Yates
Whangarei,NTL
Summary
I am a dynamic loyal leader with a proven track record at Bunnings for enhancing customer satisfaction and team efficiency through innovative problem-solving and effective operations management. Skilled in staff training and development, fostering employee relations, and driving project success.
Achieved significant improvements in process efficiency and stakeholder relationships, demonstrating exceptional team leadership and budget management capabilities.
I have pushed my personal development to support business success and always strive for opportunities for growth both personally and professionally.
I started at Bunnings 12 years ago as a team member and worked hard to put my best foot forward always and show my initiative and talent. Playing in different positions and stores has allowed me to learn and develop a leader I am proud of.
Im not afraid to speak up and stand for what good looks like to support outcomes that make a difference.
Legacy is important to me.
I have recently been able to show this with leading and managing the successful opening of the new Bunnings Mangawhai.
Overview
25
25
years of professional experience
Work History
Complex Manager
Bunnings
03.2013 - Current
- Enhanced customer satisfaction with friendly proactive problem-solving and prompt resolution of issues.
- Evaluated internal processes regularly to ensure continued alignment with industry best practices and evolving business needs.
- Improved team efficiency by streamlining communication and implementing effective project management tools.
- Fostered strong relationships with key stakeholders, leading to increased client retention rates.
- Promoted employee growth by providing ongoing training opportunities and creating clear career advancement paths. identifying talent.
- Oversaw day-to-day facility operations, ensuring smooth functioning, safety compliance, and proper resource allocation.
- Developed annual operating budgets and forecasts, as well as sales forecasting.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Facilitated collaboration between departments, resulting in more efficient decision-making and faster project completion times.
- Reduced staff turnover rates by cultivating a supportive work environment that encouraged professional development and growth opportunities.
- Oversaw financial planning and budgeting, ensuring optimal allocation of resources.
- Enhanced operational efficiency by streamlining processes and implementing new innovative solutions.
- Worked effectively in fast-paced environments.
Assistant Manager Trainee
Animates
01.2005 - 03.2013
- Managed opening and closing procedures.
- Assisted in developing training materials, improving onboarding efficiency for new hires.
- Maintained high standards of cleanliness throughout the store, creating a welcoming environment for pets and customers.
- Boosted team productivity by implementing efficient work processes and providing constructive feedback.
- Supported store manager in monitoring store performance, identifying areas for improvement and implementing necessary changes.
- Managed staff schedules to ensure proper coverage during peak hours while minimizing labor costs.
- Implemented visual merchandising strategies, enhancing the overall aesthetics of the store layout.
- Streamlined inventory management processes, resulting in reduced waste and improved product availability.
- Participated in ongoing professional development opportunities to enhance managerial skills continually and personal development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Provided excellent customer service through active listening, problem-solving, and effective communication skills.
Supervisor
Simply Fresh Fruit
04.2000 - 01.2005
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Frequently inspected production area to verify proper equipment operation.
- Self-motivated, with a strong sense of personal responsibility.
Education
Advanced Diploma of Leadership And Management - Business Management
Swinburne University of Technology
Melbourne, Australia 10-2017
Diploma of Management - Management
Australian Institute of Management
Sydney, Australia 12-2014
Certificate - Animate Care
Unitech New Zealand
Auckland05-2007
Skills
- Staff training and development
- Employee relations
- Training and mentoring
- Operations management
- Project management
- Processes and procedures
- Human resources management
- Reporting and documenting
- Employee engagement
- Team leadership
- Work Planning and Prioritization
- Budget management
Interests
Timeline
Complex Manager
Bunnings
03.2013 - Current
Assistant Manager Trainee
Animates
01.2005 - 03.2013
Supervisor
Simply Fresh Fruit
04.2000 - 01.2005
Advanced Diploma of Leadership And Management - Business Management
Swinburne University of Technology
Diploma of Management - Management
Australian Institute of Management
Certificate - Animate Care
Unitech New Zealand
Similar Profiles
Jordie BrennanJordie Brennan
Department Coordinator at BunningsDepartment Coordinator at Bunnings
Veronica CooneyVeronica Cooney
Team Member at BunningsTeam Member at Bunnings
Jesse HeatherJesse Heather
Casual - Stocker, Customer Support at BunningsCasual - Stocker, Customer Support at Bunnings