SARABJEET KAUR
Hamilton,WKO
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
KFC
13 Ulster Street, Whitiora, Hamilton, NZ
03.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Restaurant Manager
AA Foods Limited
Hamilton East, Hamilton
03.2017 - 03.2024
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
Education
Graduate Diploma - Sales And Marketing
Waikato Institute of Technology
01-2018
Skills
- Menu Development
- Operations Management
- Restaurant Operations Management
- Customer Engagement
- Recruitment
- Employee Retention
- Performance Improvement
- Customer-Oriented
- Staff Management
- Customer Service Best Practices
- Customer Service and Engagement
- Problem-Solving
- Customer experience
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
Certification
- First Aid Certification
Timeline
Assistant Store Manager
KFC
03.2024 - Current
Restaurant Manager
AA Foods Limited
03.2017 - 03.2024
Graduate Diploma - Sales And Marketing
Waikato Institute of Technology