SARABJIT KAUR
Hamilton
Summary
Compassionate, customer-focused professional with extensive experience in customer service and administrative roles. Proven ability to handle inbound inquiries, resolve complex issues, and provide empathetic support to individuals from diverse backgrounds. Strong communication, problem-solving, and decision-making skills drive a commitment to helping people access essential services with dignity and respect. Dedicated to fostering positive interactions that enhance customer satisfaction and promote a supportive environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Madison recruitment
02.2024 - 08.2025
- Promptly handled average of 80 customer queries a day with 95% customer satisfaction rate.
- 100% QA from 50 people team statics with 0% escalation rate.
- Maintained up to date customer records while interacting with customers across email, phone calls.
CHECKOUT SUPERVISOR
New world
04.2023 - 01.2024
- Managing staff
- Operating lotto
- Handling customer complaints
- Managing all kinds of restricted sales
- Opening and closing checkout department
RESTAURANT MANAGER
Thai Thani 2
11.2020 - 03.2023
- Managing all the day to day operations
- Hiring new staff and providing training
- Managing invoices and ordering
- Customer service
- Making roasters
- Keeping all the records up to date etc.
FOH MANAGER
Mediterranean Kitchen
02.2020 - 11.2020
- Making decision about alcohol selling and staff
- Managing front of house
- Access bills and take payments.
- Assign task to front of house staff.
- Train staff, barista duties and bar.
DUTY MANAGER/CHEF/ FRONT OF HOUSE
Coffee Club
07.2018 - 09.2019
- Managing team when store manager not on duty
- Providing excellent customer service.
- Operating tills and serving customers
- Creating meals in kitchen.
- Cleaning.
- Preparing coffees
- Other tasks as required.
HEALTHCARE ASSISTANT
Griffin Healthcare
06.2016 - 04.2018
- Washing and dressing patients.
- Serving meals and helping to feed patients.
- Helping with patient mobility.
- Toileting.
- Making beds.
- Talking to patients and making them comfortable.
- Monitoring patients' conditions by taking temperatures, pulse, respirations and weight.
TEAM MEMBER/ TECHNICIAN
Gallagher
06.2017 - 03.2018
- Assembling computer hardware.
- Security alarm testing.
- Assembling electronic hardware devices.
- Other department duties.
Education
Level 7 Diploma - Business Management
Kite Institute of Training and Education
08.2025
Barista Training - undefined
Wintec
01.2018
Level 7 Information Technology in Support & Operations - undefined
Tasman International Academies
01.2017
Skills
- Effective time management
- Proficient in computer applications
- Prioritization and scheduling
- Rapid delivery
- Collaborative team member
- Service-oriented communication skills
- Effective communication
- Strong work ethic and trustworthiness
- Self-driven decision-making
- Adaptable learner
- Strong attention to detail
- Proficient in managing multiple tasks
- Proactive self-starter
- Analytical problem solving
- Strong interpersonal communication
Accomplishments
Achieved a 95% customer satisfaction rating over 18 months while handling 40+ inquiries daily.
Achieved a 100% QA in a 50-person team by taking a larger number of calls from a 100-person team.
Improved First Contact Resolution rate from 85 % to 95% by following the FCR decision tree.
Certification
First Aid Certification Level 3
Lotto Certification
Duty Manager Crtification
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Officer
Madison recruitment
02.2024 - 08.2025
CHECKOUT SUPERVISOR
New world
04.2023 - 01.2024
RESTAURANT MANAGER
Thai Thani 2
11.2020 - 03.2023
FOH MANAGER
Mediterranean Kitchen
02.2020 - 11.2020
DUTY MANAGER/CHEF/ FRONT OF HOUSE
Coffee Club
07.2018 - 09.2019
TEAM MEMBER/ TECHNICIAN
Gallagher
06.2017 - 03.2018
HEALTHCARE ASSISTANT
Griffin Healthcare
06.2016 - 04.2018
Barista Training - undefined
Wintec
Level 7 Information Technology in Support & Operations - undefined
Tasman International Academies
Level 7 Diploma - Business Management
Kite Institute of Training and Education
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