Energetic and passionate professional with over 8 years of experience in customer service and event coordination, including guiding and leading groups in hospitality settings. Proven ability to manage large groups, create engaging experiences, and deliver exceptional service with a positive attitude. Experienced in managing dynamic environments and dedicated to ensuring memorable travel experiences. Ready to leverage extensive knowledge of New Zealand's cultural and natural attractions as a Contiki Tour Leader.
Hi, I’m
Sarah-Anne Moss
Hamilton,WKO
Summary
Overview
8
years of professional experience
1
Certification
Work History
Montana Food and EventsClaudelands, Hamilton
Front of House Team Leader
06.2021 - Current
Job overview
- This work is very similar to the responsibilities I had at Zealong Tea working as an event coordinator. Montana works alongside the H3 Group; Hamilton's leading award-winning, one-site, multi-zoned event facility, to put on some of New Zealand biggest events. A few which include, Sevens (Rugby), Hospice fundraisers, Fieldays and one of my favorite opportunities in 2023 was working with FIFA to put on the women's world cup.
- During my time of employment I completed a first aid training course and was approved to be a Duty Manager for the sale and supply of alcohol after completing a LCQ (License Controller Qualification).
- I gained experience running events for up to 300 guests with of a team of up to 10 staff.
Zealong Tea EstateHamilton, New Zealand
Food and Beverage Assistant
02.2017 - 06.2021
Job overview
- Successfully managed a restaurant and events of 80pax or more. Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained accuracy while handling payments, giving change and printing receipts to customers. Addressed concerns or complaints quickly to improve service and helped less experienced staff with escalated and/or more advanced issues for resolution.
- Provided exceptional service that reflected restaurant standards and core values and encourage staff performance and service standards to deliver consistent and positive customer experiences. For example; sincerely welcomed and thanked guests to demonstrate appreciation for patronage. Arranged place settings with fresh tableware and table decor (flowers, candles etc) to create sensuous ambience. Maintained dining and food service areas in a clean, safe and sanitary manner. Minimized customer wait times by efficiently taking multi orders each day. Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships. Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members. Helping to increased sales of high margin menu items through effective upselling. As well as maximizing beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations. Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation. In addition with preparing salads, appetizers and set up garnish stations to assist kitchen staff.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage. Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Successfully balanced Front or House and Floor supervisor seamlessly without sacrificing work quality. Led team in carrying out day-to-day tasks with customer service program in mind. Restocking server areas with supplies before, during and after shifts.
- Trained new employees to perform duties by showing how to open and close the restaurant, set up and pack down for events and keep up good relations with customers.
Zealong Tea EstateHamilton, New Zealand
Retail Sales Assistant
02.2017 - 06.2021
Job overview
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Managed cash register operations using POS system, including processing sales and returns.
Zealong Tea EstateHamilton, New Zealand
Tour Guide
02.2017 - 06.2021
Job overview
- Researched and provided informative and engaging tours, educating visitors about tea culture and New Zealand's local history.
- Successfully led diverse groups of up to 100 participants, ensuring safety and enhancing visitor experiences.
- Fostered strong relationships with local businesses and tourism partners to create a well-rounded visitor experience.
- Developed and delivered tour scripts that captivated audiences, catering to all age groups from 20 to 80 years.
- Mentored apprentice guides, fostering a supportive team environment and ensuring consistent service quality.
Zealong Tea EstateHamilton, New Zealand
Event Coordinator
02.2017 - 06.2021
Job overview
- Organized and executed various events, including weddings, corporate events, and special celebrations for groups of up to 200 guests.
- Coordinated with clients, vendors, and team members to create seamless events, from concept to execution.
- Managed on-site logistics and ensured client satisfaction through personalized service and attention to detail.
- Implemented cost-effective strategies that maximized event budgets without compromising quality.
Education
Vision CollegeHamilton, NZ
NCEA Level 3 from Buisness
09.2019
University Overview
Completed a six months course within 4 months.
Hamilton Christian SchoolHamilton
NCEA Level 2
12.2016
University Overview
Skills
- Group Leadership and Oversight
- Tour Planning and Coordination
- Customer Engagement and Satisfaction
- Event Management
- Public Speaking and Presentation
- Cross-Cultural Communication
- Problem-Solving and Conflict Resolution
- Time Management and Multitasking
- POS System Operation
- Safety and Risk Management
- Fluent in English
Hobbies and interests.
Hobbies and interests.
Passionate about tea culture and enjoy sharing knowledge with others.
Active lifestyle enthusiast with interests in diving, skating, swimming, and occasional running.
Experienced in manual labor and farm work, including animal care and operating machinery.
Enjoy traveling and learning about new cultures, always eager to discover new places and experiences.
Certification
- LQC and Duty Managers License
- First aid training
Timeline
Front of House Team Leader
Montana Food and Events
06.2021 - Current
Food and Beverage Assistant
Zealong Tea Estate
02.2017 - 06.2021
Retail Sales Assistant
Zealong Tea Estate
02.2017 - 06.2021
Tour Guide
Zealong Tea Estate
02.2017 - 06.2021
Event Coordinator
Zealong Tea Estate
02.2017 - 06.2021
Vision College
NCEA Level 3 from Buisness
Hamilton Christian School
NCEA Level 2
- LQC and Duty Managers License
- First aid training
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