Sarah Brown
Summary
With a degree in Sports and Development Management and practical experience across education, community services, and operational roles, I have developed strong capabilities in client service delivery and administrative management. My background includes working with database systems, maintaining accurate records, and providing quality customer service to diverse stakeholder groups. Combining technical proficiency with hands-on experience in administrative operations, I focus on accuracy, compliance, and efficient service delivery. My ability to communicate effectively, manage multiple tasks, and adapt to new systems makes me well-suited to provide reliable client service while maintaining operational standards. With a methodical approach to documentation and a commitment to professional development, I aim to contribute positively to the team and organization.
Overview
6
6
years of professional experience
Work History
Processing Operator
BHP/Mallard
11.2023 - Current
- Managed and maintained critical operational documentation with 100% accuracy, ensuring compliance with regulatory and organizational policies
- Coordinated effectively with cross-functional teams and internal stakeholders to ensure accurate information flow and timely reporting
- Implemented safety protocols while maintaining detailed compliance records, aligning with Work Health & Safety (WHS) standards
- Processed time-sensitive data entry and documentation within established deadlines using multi-system databases
Junior and Youth Manager
Auckland Cricket Association
01.2022 - 08.2023
- Provided front-line inquiry support for youth cricket programs, handling customer interactions across various communication channels
- Administered student registration databases and maintained accurate participant records, ensuring seamless enrolments and program management
- Developed and maintained documentation for policies, procedures, and compliance requirements
- Processed program fees, ensuring accurate collection, documentation, and reconciliation
- Worked collaboratively with multiple departments to ensure an efficient and student-centered service experience
Family Consultant
Kowhai Family Start
01.2021 - 01.2022
- Provided high-quality client services while ensuring strict confidentiality and ethical standards
- Managed complex administrative systems, maintaining accurate records and assisting clients with their inquiries
- Collaborated effectively with internal and external stakeholders to support families and community services
- Demonstrated strong problem-solving skills, ensuring the best outcomes for clients
- Utilized CRM and case management software for accurate data tracking and reporting
Sports Analyst
Elevate Analysis
01.2019 - 01.2021
- Managed and maintained complex databases and multi-system operations for sports performance tracking
- Provided detailed written reports and presentations to key stakeholders, ensuring data-driven decision-making
- Demonstrated strong analytical, research, and problem-solving skills, meeting strict reporting deadlines
- Collaborated effectively with cross-functional teams, applying data insights to improve service delivery
Education
Sports & Management Degree -
Otago University
01.2021
Skills
- Student Enrolment & Records Management
- High-Quality Customer Service & Enquiry Handling
- Payment Processing & Fee Collection
- CRM & Database Administration
- Multi-System Operation & Compliance
- Stakeholder Communication & Collaboration
- Work Health & Safety (WHS) & Process Compliance
- Deadline & Task Prioritization
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with CRM systems and database management
- Strong capability with administrative and student enrolment software
- Demonstrated ability to learn and adapt to new technologies and systems
Clearancesandcompliance
- Current Police Clearance
- Fully Vaccinated
Timeline
Processing Operator
BHP/Mallard
11.2023 - Current
Junior and Youth Manager
Auckland Cricket Association
01.2022 - 08.2023
Family Consultant
Kowhai Family Start
01.2021 - 01.2022
Sports Analyst
Elevate Analysis
01.2019 - 01.2021
Sports & Management Degree -
Otago University
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