Sarah Byrnes
Mount Albert,Auckland
Summary
A dedicated leader with a highly successful background in improving business performance through the creation and execution of successful continuous improvement strategies. Experienced in working with a number of business functions within UDC. Has broadened perspective and facilitated a valuable network of good working relationships with key stakeholders while building an effective team. Possesses exceptional understanding of UDC's policies, procedures, systems and processes with the ability to develop and maintain mutually beneficial internal and external relationships. Enjoys being part of, as well as managing, motivating and training, a successful and productive team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader - Dealer Settlements
UDC Finance Limited
07.2015 - Current
- To effectively manage UDC Dealer Settlements Team by directing, coordinating and controlling the activities of the team to meet quality, cost and service metrics
- The role involves people management through leadership, direction, support and training/development and is responsible for ensuring quality delivery of services to both the UDC's customers and UDC Frontline staff
- Further to this the role is responsible for developing and championing effective long-term strategies to drive operational excellence across the business
- Provide superior customer service by providing a quick and seamless customer experience that is driven by a customer centric culture
- Lead, develop and manage the performance and capability of staff aligned with the vision and values of UDC.
Settlement Officer
UDC Finance Limited
07.2014 - 06.2015
- Conditioning and verifying vehicle finance applications
- Liaising with dealers and internal analysts
- Disbursement of funds to car dealerships
- Account settlements/ Office administrative responsibilities & Customer service
- Processing high volumes of applications within agreed service levels.
Customer Services Officer
UDC Finance Limited
09.2013 - 07.2014
- Answering inbound phone calls along with completing email requests within a timely manner.
- Ensuring Customer’s details are up to date and the correct bank account is on file
- Manually Direct Debiting installments from Customer’s accounts
- Instigate Market Leading Customer Service & continue to lift internal stakeholder satisfaction
- Scanning, emailing or faxing Contracts, Direct Debit Forms etc.
Education
Diploma - Business Studies, Administration & Accounting
HSI Limerick Business School
Limerick, Ireland05-2008
High School Diploma -
Ard Scoil Mhuire
Limerick, Ireland06-2006
Skills
- Leadership
- Planning
- Service Level Agreements
- Coaching and Mentoring
- Communication
- Analytical
- Strategic Thinking
- Effective Problem Solving
- Negotiation
- Delegation
- Decision Making
Languages
English
Certification
TEFL - Teaching English as a Foreign Language
References
References available upon request.
Driver License
Full/Clean
Affiliations
- Gym
- Reading
- Cuisine
Timeline
Team Leader - Dealer Settlements
UDC Finance Limited
07.2015 - Current
Settlement Officer
UDC Finance Limited
07.2014 - 06.2015
Customer Services Officer
UDC Finance Limited
09.2013 - 07.2014
Diploma - Business Studies, Administration & Accounting
HSI Limerick Business School
High School Diploma -
Ard Scoil Mhuire
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