Sarah Clark

Currently Part of the CBAFF Generation Future Board

Sales, Customer Service, Business Development, Invoicing

Import Airfreight, Import Sea Freight, Export

Logistics start to finish process:

• Creating Quotes for clients and agents- Import & Export
• Advising Sailing Schedules
• Creating Orders
• Creating Shipments/Consols
• Splitting Doc Packs, Entering all required fields in Cargowise
• Arranging and compiling clearance or passing over to outside brokers
• Tracking and updating clients on changes
• Invoicing
• Siting Freight in the store
• Arranging Cartage with selected companies
• Assisting with the Ecommerce freight team
• Meeting KPI's

• This role is the start to finish logistics process
• A mixture of Sales, Customer Service, Operations and Transport
• I am the sole contact for every customer at 360 Logistics
• Working on Cargowise System, Dealing with Booking Requests, Emailing oversea agents/ co-loaders on bookings, Registration of Sea and Air Jobs, Registration of Broker Jobs- aliasing with outside brokers, Tracking Air and Sea Freight, Communication with Client, Organizing booking Cartage, Aliasing with Shipping Lines, Invoicing: overseas agent invoices, shipping line, cartage invoices, Billing Customers, Meeting KPI's, Completing Milestones

• This role was a chunk of the logistics process, from Departure Notice to Billing
• Working on Cargowise System, Client communication, ETA's, documents, follow ups, Tracking Shipments on a range of shipping line websites, Updating ETA/ATA, Opening Brokerage, Sending documents to outside brokers, Delay Notices, Pre Alerts, Arrival Notices, Delivery Orders, Outturns, Milestones, Profit Share, Consol & Shipping Costing, Billing, Invoicing, creating WIPs, Reporting (job status), Chasing Rates, Singapore FAK, DE FAK, China & USA Trade Lane, Entering unpack details, Communication with Ports and Transport companies regarding containers, Billing Detention and Demurrage on containers, Closing Jobs, Following up for missing documents, Internal and External communication, Working in shared mailboxes

• Receptionist/ Customer Service/ Gym Instructor/ Personal Trainer, Membership Sign Ups/ Creating Memberships, Sales- Gym Memberships, Coffees, Food etc, Managing Staff Calendars, Booking appointments for members with Personal Trainers, Billing members, Inductions to the gym, Answering phone calls- variety of enquiries, Making Coffees - Managing the Till, Data Entry, Dealing with Billing, Personal Training Clients, Responsible for keeping the gym equipment and floor clean

• Welcoming Members, Motivating Members, Running through the script for the day's work out, Demonstrating all exercises, Responsible for packing away all equipment and setting up for the next day, Responsible for keeping the gym floor clean

• Tend to all emails from clients and colleagues, Approximately making 40+ phone calls a day for confirmation on package prices and customs import codes for clearance for goods over $1000NZD, Taking customer enquiry phone calls, Applying for customs import codes to those who don't have one, Applying for supplier export codes for those who don't have them, Dealing with other freighting companies who wish to deal with certain packages, Releasing packages via system and personally, Organizing clients to collect packages or for packages to be redirected if needed