SARAH DRAGOVICH
Rotorua,BOP
Summary
Motivated, organised and dependable individual with a wide skill set including communication and task prioritization. A proactive problem solver that is always ready and willing to pitch in and perform above expectations.
Overview
4
4
years of professional experience
Work History
Service Advisor
Autohaus Rotorua
02.2024 - Current
- Greeted customers and assessed their service needs promptly.
- Scheduled appointments and managed service workflow efficiently.
- Provided detailed explanations of services and repairs to clients.
- Coordinated with technicians to ensure timely service completion.
- Maintained accurate records of customer interactions and service history.
- Assisted customers in understanding warranty and insurance options clearly.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
RETAIL ASSISTANT
Lakes Care Pharmacy
Rotorua
04.2022 - 03.2023
- Performed cashier duties in a high-volume retail environment
- Managed cash register operations and processed customer transactions efficiently.
- Assisted customers with medication inquiries and product recommendations.
- Educated customers on over-the-counter products and health-related topics effectively.
- Organized inventory and ensured shelves remained stocked and visually appealing.
- Managed stock order processing to maintain inventory levels.
Education
High School Diploma -
Mount Maunganui College
Mount Maunganui, NZSkills
- Customer service
- Billing processes
- Inventory management
- Cost estimation
- Complaint resolution
- Ability to multitask
- Time management
- Organized and efficient
- Ability to work under pressure
- Team collaboration
- Communication
- Effective communication
- Problem Solving
- Adaptability
- Fast learner
- Reliable
Timeline
Service Advisor
Autohaus Rotorua
02.2024 - Current
RETAIL ASSISTANT
Lakes Care Pharmacy
04.2022 - 03.2023
High School Diploma -
Mount Maunganui College