Sarah Duncan
Christchurch
Summary
Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Overview
13
13
years of professional experience
Work History
Branch Manager
The Service Company
08.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Assistant Branch Manager
The Service Company
10.2023 - 08.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Senior Territory Manager
The Service Company
02.2018 - 10.2023
- .Generated new business leads through targeted prospecting techniques and strong networking skills.
- Exceeded revenue targets through effective account management and implementation of successful sales strategies.
- Improved overall team performance by providing regular coaching, mentoring, and training to junior territory managers.
- Organized and participated in trade shows, conferences, and other events to raise brand awareness while networking with potential clients.
- Retained key accounts through diligent relationship management, understanding client needs, and ensuring timely delivery of services.
Territory Manager
The Service Company
02.2013 - 02.2018
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Customer Service
The Service Company
11.2011 - 01.2013
- Delivered exemplary customer service and warmly greeted guests.
- Enhanced customer service based on feedback from clients.
- Strengthened client relationships through regular communication and exceptional customer service.
- Gained and maintained product knowledge to facilitate customer service.
- Maintained relationships with clients through punctuality and excellent customer service.
Education
Completed NZCA Level 3 - Bakery
CPIT
Christchurch, NZ11-2008
Skills
- Branch operations management
- Customer Engagement
- Customer relationships
- Strong Time Management
- Excellent work ethic
- Attention to detail
- Relationship building and management
- Strong Communication Skills
- Team player
Timeline
Branch Manager
The Service Company
08.2024 - Current
Assistant Branch Manager
The Service Company
10.2023 - 08.2024
Senior Territory Manager
The Service Company
02.2018 - 10.2023
Territory Manager
The Service Company
02.2013 - 02.2018
Customer Service
The Service Company
11.2011 - 01.2013
Completed NZCA Level 3 - Bakery
CPIT
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