SARAH GASU
Summary
I am highly organised and self-motivated. I prioritise tasks effectively to maximise productivity. I like to empower people by working together to achieve successful outcomes. I'm a creative thinker and like to 'think outside the box'. I conceptualise innovative solutions for complex problems and approach new challenges with enthusiasm and an open mind.
Overview
24
24
years of professional experience
Work History
Senior Customer Service Representative
Sky Television Network Ltd.
01.2007 - Current
- Consistently maintaining customer satisfaction daily via phone, email or in person
- Skilled in demonstrating the ability to work in a fast-paced, high-volume environment while ensuring smooth service operations by providing support to customers
- Experienced in addressing customer complaints with empathy and resolving issues in a timely and professional manner
English Academy Teacher
Bucheon International English Academy
01.2005 - 01.2006
- Created a positive classroom environment conducive to learning
- Developed and executed dynamic lesson plans that incorporate hands-on learning experiences
- Implemented innovative teaching methods to increase student involvement
Full-time church service missionary
The Church of Jesus Christ of Latter-Day Saints
01.2003 - 01.2004
- Conducted ministry wide assessments while engaged in varying proselytizing, church service, humanitarian aid, and community service.
- Acquired strong relational skills to build rapport and trust with diverse individuals of varying social classes, cultures and backgrounds in addition to fluency in the Japanese language.
- Formulated strategies in developing and strengthening interpersonal communication skills while navigating multicultural challenges and language barriers.
Currency Exchange Agent
Bank of New Zealand (International Services)
01.2002 - 01.2003
- Assisted customers with buying and selling foreign currency, providing exchange rate information, and processing transactions
- Conducted market research and analysis of currency trends
- Collaborated with compliance teams to ensure all transactions adhered to legal standards.
Skills
- I am a team player - I'm a skilled collaborator and enjoy working with others I can also work well independently and thrive under pressure
- I have excellent organisational skills I prioritise and meet deadlines to a high standard
- I can confidently navigate computer packages, digital technologies and data bases
Hobbies and Interests
I enjoy travelling and making connections, spending time with family and friends, visiting parks and museums, attending festivals, upcycling, creating art, cooking, being outdoors and staying active.
Accomplishments
- I have served on various boards and currently work in the youth program as a teacher and mentor.
- I teach free community fitness classes and occasionally teach hip-hop and polynesian dance.
- I played sports in my college years (basketball, volleyball) and a former member of a successful dragon boat team (sky dragons) I also have a background in muay thai and boxing.
Timeline
Senior Customer Service Representative
Sky Television Network Ltd.
01.2007 - Current
English Academy Teacher
Bucheon International English Academy
01.2005 - 01.2006
Full-time church service missionary
The Church of Jesus Christ of Latter-Day Saints
01.2003 - 01.2004
Currency Exchange Agent
Bank of New Zealand (International Services)
01.2002 - 01.2003
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