Sarah Graham
Summary
Talented Team Leader experienced and dedicated to enhancing customer satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Leader
Nzpost
09.2020 - Current
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching..
- Identified and corrected deficient performance and behaviours to achieve maximum productivity.
- involved in new system rollout in-store's across the bottom of the south
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
CSR
Kiwibank/nz Post
10.2008 - 09.2020
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Manager, Customer Service
Shell Gas Station
05.2005 - 10.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Timaru Girls' High School
Timaru, NZ11.1992
Skills
- Coaching
- Shift Scheduling
- Documentation and Reporting
- Client Service
- Complaint Resolution
- Work Planning
- Technical Support
Certification
1st Aid certificate
Timeline
Team Leader
Nzpost
09.2020 - Current
CSR
Kiwibank/nz Post
10.2008 - 09.2020
Assistant Manager, Customer Service
Shell Gas Station
05.2005 - 10.2008
High School Diploma -
Timaru Girls' High School
Similar Profiles
Sinead LunamSinead Lunam
Service Delivery Coordinator at NZPOSTService Delivery Coordinator at NZPOST
Shiraz BarShiraz Bar
Freight Sorter at onestaff- NZpostFreight Sorter at onestaff- NZpost
Barbara "Gale" MizeBarbara "Gale" Mize
9th Grade Business Teacher/CTE Team Leader and 9th Grade Team Leader at MHJH9th Grade Business Teacher/CTE Team Leader and 9th Grade Team Leader at MHJH