Sarah Hunt-Finn

• Demonstrated strong organisational and time management skills while managing a portfolio of payment programmes, including core infrastructure through to product innovation.
• Proved successful working within tight deadlines and a fast-paced environment making risk trade off decisions while maintaining cadence and value.
• Used critical thinking to break down problems, evaluate solutions to maximise funding allocations and capacity through identification of opportunities through dependency management and active planning.
• Skilled at working collaboratively in cross team environments.

• Customer Outcomes Risk Excellence (CORE) was a high-profile program with great visibility amongst the executive and senior management within FM, WIB and across the Westpac Group
• A comprehensive, strategic Group-wide 3-year transformation program was launched in 2020 for improving Customer Outcomes and Risk Excellence (“CORE”) with a view to strengthen the management of risk right across the bank and to build a robust and sustainable future focused on fix the bank, uplift of reputation and sustainability and understanding our emerging risk landscapes

Including,

• Deliver across Nineteen pan bank workstreams, with accountability to deliver within the WBC Financial Markets division Globally
• building of accurate end to end Value Chains & Product Sprints for Financial Markets Products
• Stakeholder engagement and mobilisation
• Maximizing ownership and accountability within BAU teams
• Relationships leveraging trust and engagement
• Governance, reporting and external auditor oversight
• Delivering Quality vs Quantity within regulator approved and monitored timelines
• Managing staggered change and delivery across Australia, NZ, Singapore, London, and New York
• This role was responsible for the design, change and implementing of the Integrated CORE Plan within the global FM business, working on the workstreams where FM is the lead for Westpac Institutional Bank (“WIB”) including workstreams where FM were responsible for the Line of Business (“LOB”) implementation of deliverables under the plan, including the evidence and closure requirements
• spanning across many aspects of risk and governance including data and technology Risk as well as people, capability, and organisational design
• Work with both Customer facing roles and Risk Manager partners in supporting individual sub workstreams and ensuring the progress of each workstream remained on track and blockages and issues are identified and escalated quickly and early
• Working through the deliverables, closure requirements and evidence documentation under the Workstreams 6 (Risk Roles and Capability), 18 (Market Risk Governance) and 19 (Liquidity and Capital Adequacy Risk Governance) for which FM were accountable to deliver on behalf of the bank to ASIC

• To lead a principle and behaviour driven conduct, risk, and compliance program(s) in the frontline and for the frontline with a customer first view
• Delivering with clear, and strategic over-arching outcome expectations and individual accountability that protects both WBC and clients
• To deliver as an industry leader of risk partnership within the different Financial Markets Desks that range from the regulated Retail market to Institutional clients, across Trade, Sales, and Arranging for the purpose of ensuring a commercial product that is aligned to global best practice of integrity, trust, and transparency
• Lead and deliver a global best practice hands up culture of trust and integrity to enable FM to continue to lead market
• Create and nurture an environment of continuous improvement, challenge, and change
• Lead, empower and deliver change through the engagement of internal and external parties
• Challenge the status quo, ensuring change delivered is valid and able to be managed within BAU
• FMCA Derivative License governance and monitoring
• Compliance Plan management and delivery incorporating extra territorial requirements
• Promote commercial business driven solutions that adhere to compliance requirements now and in the future
• Maximize WBC market leading suite of products and staff through prudent consideration of risk vs
• Reward
• Ensure the business is aligned to both global strategy and risk appetite
• Translate legislation and regulation into principles and deliverables.

• To lead the strategy as an industry leader of payment acceptance for the purpose of ensuring a core Security and Product team have the direction and understanding of requirements to deliver on a strong merchant digital, mobile, and emerging technology suite that is market leading
• A suite of receivable products that continue to deliver and drive profitable portfolio growth, and innovation, within payment acceptance for ASB, through overall responsibility for the Merchant Product strategy, project development, implementation, and lifecycle in conjunction with managing overall Card Compliance & Fraud team
• Achievements: All of Government Category 3 Key inputs RFP
• RFP support and delivery for key ASB contracts in the Global Transaction Banking team
• Australasian Visa LEADER Award 2014 (Risk and Fraud)
• Industry and Bank representation within several regional and inter-regional compliance groups and wider payment forums, including Payment NZ working groups, Switch Specification groups, and Payment Integrity
• Relationship management of key vendors and negotiations
• ASB Accept mPOS – delivery of the NZ version of CBA's Pi model redesigned with an Agnostic terminal connectivity interface, and open platform SDK for other application connectivity
• ASB Pi (Payment Interface) – first bank to deliver a secure payment collector with open-source SDK for enabling mobility to POS – ASB Pi app with all card acceptance including Contactless
• Digital Sales channel - ASB Help me Choose and Apply online – Merchant Self Service tools
• Proficient in Agile and Waterfall project delivery
• Relationship and engagement skills that ensure maximized delivery, embedding and uplift in programs and protection
• Scheme compliance lead for Merchant Compliance
• Scheme compliance business representative for technical compliance.

• To define and drive the profitable portfolio growth and innovation of payment acceptance within ASB Merchant Acquiring, through overall responsibility for the Merchant Product strategy, project development, implementation, and lifecycle in conjunction with managing overall Card Compliance & Fraud team
• Manage the Commercial Cards business requirements and strategy as channel manager for Corporate & Commercial, in conjunction with Cards Issuing Product Team
• To act as the channel manager and voice of the wider transactional banking teams to ensure that Commercial Cards are relevant and meeting the needs of ASB's customers
• Lead the Payment strategy for acquiring in conjunction with Commercial Cards, to drive growth of product per customer and optimization of payment acceptance and transactional opportunities within the Corporate and Commercial base
• Support profitability through pricing initiatives and support to front line staff
• Product Development & implementation with a focus on risk-based solutions
• Project delivery in product deployment of emerging technology
• Change management, U.A.T
• Testing and training material for new card platform and new product releases
• Provide consultancy and advice to both internal and external customers on both compliance and risk issues
• Provide & recommend tailored solutions for Institutional & Corporate bank customers
• PCI DSS & Card Scheme Compliance management & implementation
• Risk Assurance & Governance management and audits
• Regulation & Legislation, management, and implementation
• Fraud strategy and management
• Pre-Payment contingent exposure management and credit risk management
• New merchant Assessment credit standards and security requirements
• Promote a compliance and risk mind-set within the business through proactive staff engagement and training
• Strategy and direction channel management for Commercial Cards Issuing.

• Responsible for the sales and operational performance of ASB Merchant Acquiring Sales Team
• This role covered a period during company restructure and encapsulated the roles of Team Leader Merchant Support and National Sales Manager for across phone based and Institutional RMs (17 staff) – Acquiring.

• Financial accountability for Merchant Acquiring growth, and management of profit and loss, through strategic planning and development of product set
• Product and channel strategy development and on-going management
• Product development through innovation
• Development of new products, and offerings, to keep pace with the changes within the payment industry
• Risk and compliance management, including implementation of level 4 PCI program
• Supplier/relationship management – including core NZ Switch partners, terminal, and other service providers
• Policy and process review and creation
• Strategic insight to deliver competitive positioning and advantage
• 5.1 terminal upgrade program
• Contactless Acquiring project
• NZ Acquirers' forum
• Industry Terminal Specification group attendance
• Management of two Assistant Product Managers.

• High Point: Platinum Achiever December 2009 – WBC award to top 1% of performers
• Reason for leaving – Opportunity for a movement back into the payment and transactional environment.

• High Point: Receiving a people leader index score of + 90%, Bank Average ~70%
• Increase of responsibilities and delegation of tasks through enabling team to exceed expectations.