Sarah Iulio
Manurewa,Auckland
Summary
Enthusiastic and compassionate individual eager to embark on a fulfilling journey in a Customer service representative role.
With a genuine desire to make a difference in the lives of others, I bring strong communication skills and a natural ability to connect with people from diverse backgrounds.
A quick learner with a passion for helping others, I am committed to providing empathetic support and resourceful assistance to callers in need. Ready to contribute positively to the team and grow professionally in a rewarding environment focused on community welfare
Overview
16
16
years of professional experience
1
1
Certification
Work History
Forklift operator/Administration
Sigma Healthcare
07.2022 - 12.2024
- Unloading and Loading Trucks (orders), staging freight for our team to receive our orders
- Creating document numbers and checking invoices for orders on SAP.
Freight Handler, Forklift Operator
Startrack Aus Post
07.2018 - 07.2022
- Loaded and unloaded trucks.
- Collaborated with team members to resolve challenges and improve productivity.
- Inspected freight for any damage or faults prior to loading.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
Customer Service Representative
Dunkirk LPO And Milkbar
Shepparton, Victoria
01.2013 - 01.2017
- Performing customer sales and service transactions with customers, handling and processing cash, cheques, credit cards and EFTPOS
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Building rewarding relationships with customers by understanding their needs .
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Fruit Packer/Quality Control Inspector
Kalafatis Coolstores
Shepparton, Victoria
01.2009 - 01.2012
- Checking quality of fruits before sending it off to the supermarkets.
- Packing and sorting fruits into crates and onto the conveyer belt for stacking.
Education
Diploma - Community Services
National Business Academy
Altona, Victoria2018
Technical Advanced Training Certificate II in Security Operations -
2016
Futurum Certificate III in Children’s Services -
2013
Air New Zealand Airline Training Certificate III in Airline Customer Service -
2007
Certificate ll in Hospitality (Kitchen Operations -
Goulburn Ovens Institute Of TAFE
2006
Shepparton High School
2006
Skills
- Good Communication skills
- Have initiative
- Good problem-solving skills
- Able to work as a part of a team or on my own
- Quick learner and adapts to change effectively
- Self-Motivated
- Willingness to learn new skills
- Freight Counts
- Equipment Inspection
- Warehouse Management
- Staging and Sorting
- Computer Terminal Operations
- Teamwork and Collaboration
- Team Player
- Word Processing
- Support Warehouse Operations
- Incident Reporting
- Order Picking and Processing
Certification
Full Driver’s Licence
Forklift Licence
Private Security Individual Licence
First Aid Certificate (Asthma, CPR and Anaphylaxis)
Police Check
Working with Children’s Check
Timeline
Forklift operator/Administration
Sigma Healthcare
07.2022 - 12.2024
Freight Handler, Forklift Operator
Startrack Aus Post
07.2018 - 07.2022
Customer Service Representative
Dunkirk LPO And Milkbar
01.2013 - 01.2017
Fruit Packer/Quality Control Inspector
Kalafatis Coolstores
01.2009 - 01.2012
Diploma - Community Services
National Business Academy
Technical Advanced Training Certificate II in Security Operations -
Futurum Certificate III in Children’s Services -
Air New Zealand Airline Training Certificate III in Airline Customer Service -
Certificate ll in Hospitality (Kitchen Operations -
Goulburn Ovens Institute Of TAFE
Shepparton High School