Summary
Overview
Work History
Skills
Accomplishments
Courses and Education
References
Timeline
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Sarah Jackson

Summary

Organized and dedicated Individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Store Manager

Merchant1948 And Mi Piaci (Overland Footwear)
06.2022 - Current
  • Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Coached up to 13 team members in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Demonstrating leadership by communicating company's vision and purpose.
  • Recruitment and succession planning to maintain high employee engagement.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Assistant Manager

Merchant1948 (Overland Footwear)
05.2019 - 06.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations..
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Keyholder

Overland Footwear
04.2018 - 05.2019
  • Supplied guidance in growing team of up to 11 people.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Completed store opening and closing procedures.

Sales Assistant

Max Fashion
05.2017 - 04.2018
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Established rapport with customers using active listening and interpersonal skills.
  • Provided styling expertise.
  • Worked towards individual targets.

Sales Assistant

Rebound Clothing
04.2013 - 05.2017
  • Operated cash registers
  • Sorting and applying correct pricing to all garments.
  • Opening and closing procedures.
  • Provided excellent customer service.

Skills

  • Excellent written and verbal communication skills
  • Ability to connect and create meaningful connections
  • Ability to adapt and multi task in fast paced environment
  • Problem Solving and decision making
  • Basic skills in MS
  • Attention to detail
  • Professional phone etiquette
  • Time Management
  • Leadership

Accomplishments

  • Successfully progressed and promoted 3 team members in the year 2023.
  • Achieved being top performing store in the company for winter season 2023 out of over 50 stores.
  • Got into top sellers program, achieving being one of the top sellers in company out of over 500 people.
  • Achieved top Managers KPI result
  • Store of the year nominee and being one of the top performing 3 stores in business for the financial year of 2019.
  • Store growth from A grade to flagship status.
  • Helped work on content for new season. Emails being sent out to customers and featuring on our social media platforms to help promote our new season.

Courses and Education

  • Leadership development training course.
  • NCEA LEVEL 1 Heretaunga College

References

  • Available upon request

Timeline

Store Manager

Merchant1948 And Mi Piaci (Overland Footwear)
06.2022 - Current

Assistant Manager

Merchant1948 (Overland Footwear)
05.2019 - 06.2022

Keyholder

Overland Footwear
04.2018 - 05.2019

Sales Assistant

Max Fashion
05.2017 - 04.2018

Sales Assistant

Rebound Clothing
04.2013 - 05.2017

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Sarah Jackson