Sarah Jackson
Summary
Organized and dedicated Individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Store Manager
Merchant1948 And Mi Piaci (Overland Footwear)
Lower Hut, WGN
06.2022 - Current
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Coached up to 13 team members in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Demonstrating leadership by communicating company's vision and purpose.
- Recruitment and succession planning to maintain high employee engagement.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Manager
Merchant1948 (Overland Footwear)
Lower Hut
05.2019 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations..
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Keyholder
Overland Footwear
Lower Hut, WGN
04.2018 - 05.2019
- Supplied guidance in growing team of up to 11 people.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Completed store opening and closing procedures.
Sales Assistant
Max Fashion
Lower Hut, WGN
05.2017 - 04.2018
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Provided styling expertise.
- Worked towards individual targets.
Sales Assistant
Rebound Clothing
Petone
04.2013 - 05.2017
- Operated cash registers
- Sorting and applying correct pricing to all garments.
- Opening and closing procedures.
- Provided excellent customer service.
Skills
- Excellent written and verbal communication skills
- Ability to connect and create meaningful connections
- Ability to adapt and multi task in fast paced environment
- Problem Solving and decision making
- Basic skills in MS
- Attention to detail
- Professional phone etiquette
- Time Management
- Leadership
Accomplishments
- Successfully progressed and promoted 3 team members in the year 2023.
- Achieved being top performing store in the company for winter season 2023 out of over 50 stores.
- Got into top sellers program, achieving being one of the top sellers in company out of over 500 people.
- Achieved top Managers KPI result
- Store of the year nominee and being one of the top performing 3 stores in business for the financial year of 2019.
- Store growth from A grade to flagship status.
- Helped work on content for new season. Emails being sent out to customers and featuring on our social media platforms to help promote our new season.
Courses and Education
- Leadership development training course.
- NCEA LEVEL 1 Heretaunga College
References
- Available upon request
Timeline
Store Manager
Merchant1948 And Mi Piaci (Overland Footwear)
06.2022 - Current
Assistant Manager
Merchant1948 (Overland Footwear)
05.2019 - 06.2022
Keyholder
Overland Footwear
04.2018 - 05.2019
Sales Assistant
Max Fashion
05.2017 - 04.2018
Sales Assistant
Rebound Clothing
04.2013 - 05.2017