Sarah Johansen
Summary
I am an empathetic, energetic and dedicated individual that has over 6years experience in the mental health, disabilities and social work sector. I am committed to establishing working relationships within the community and applying a person-centred approach to all those I support.
Overview
9
9
years of professional experience
Work History
ACC Recovery Partner - Sensitive Claims
ACC
Christchurch, CAN
12.2024 - Current
- Manage a large caseload of sensitive and mental injury claims
- Support clients to identify and address their unique needs and goals
- Comply with the Privacy ACT 2020 and the Health Information Privacy Code 2020 when collecting, storing, using, and disclosing information
- Negotiated settlements, achieving mutually satisfactory resolutions for clients involved in disputes.
- Liaise with mental health services, advocacy services and other service providers
Key Worker
Housing First Ōtautahi
Christchurch
10.2022 - 11.2024
- Maintain regular contact with clients through phone and face to face visits
- Supported clients to move into housing and continued to support them with maintaining their tenancies
- Advocate for clients to assure respected rights and wishes
- Collaborated with multidisciplinary teams to provide comprehensive support for clients
- Assisted clients in identifying community resources and supported them to connect with appropriate services
- Documented client goals, notes and progress in accordance with agency policies and procedures
- Developed and maintained strong relationships with community resources for successful referrals
Community Support Worker
Pathways
Christchurch , Christchurch
05.2019 - 10.2022
- Worked 32hrs per week at Pathways crisis respite facility that provides short term mental health care and support
- Worked in a casual capacity across all other Pathways services and facilities to cover shifts when required
- Experienced in taking referrals and completing discharge paperwork
- Experienced in administering medications as per scripts and medication plans
- Liaised with clinicians, whanau and other supports
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Supported clients with accessing resources and support services available in their community
- Kept up to date administration records and notes on Recordbase
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work
- Advocated for client rights with necessary services and whanau
Community Support Worker
Emerge Aotearoa
Hillsborough , Christchurch
02.2019 - 07.2021
- Conducted needs assessments and referred clients to financial, medical, social and community assistance and services.
- Supervised community outings, enabling clients to achieve maximum personal independence.
- Followed and evaluated individualized support care plans to increase personal development.
- Supported individuals with facility-based planned activities in home and community settings.
- Kept up to date administration records and notes
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
- Promoted and maintained effective working relationships with other service providers
Private Caregiver
For Family Member
Christchurch , Christchurch
01.2016 - 01.2018
- Followed care plan and directions to administer medications.
- Assisted with daily personal hygiene such as bathing, dressing and grooming.
- Developed a at home care plan with doctors and registered nurses.
- Assisted with meal planning to meet nutritional plans.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Managed patient medications, ensuring accurate dosages and timely administration.
Education
New Zealand Level 4 Mental Health And Wellbeing
Careerforce
05.2021
First Aid
St Johns - First Aid Certificate
06-2024
Skills
- Client needs assessments
- Community outreach and connection
- Goal planning and progress evaluations
- Administrative tasks and record keeping
- First Aid certified
- Organisation and time management
- Experienced in using Microsoft Office Suite and Recordbase
- Customer Service
- Punctual and Reliable
- Relationship Building
- Collaboration and teamwork
- Establishing effective relationships
- Excellent communication
- Building trust and relationships
Timeline
ACC Recovery Partner - Sensitive Claims
ACC
12.2024 - Current
Key Worker
Housing First Ōtautahi
10.2022 - 11.2024
Community Support Worker
Pathways
05.2019 - 10.2022
Community Support Worker
Emerge Aotearoa
02.2019 - 07.2021
Private Caregiver
For Family Member
01.2016 - 01.2018
New Zealand Level 4 Mental Health And Wellbeing
Careerforce
First Aid
St Johns - First Aid Certificate