Sarah Johansen
Summary
I am an empathetic, energetic and dedicated individual that has over 6years experience in the mental health, disabilities and social work sector. I am committed to establishing working relationships within the community and applying a person-centred approach to all those I support.
Overview
9
9
years of professional experience
Work History
ACC Recovery Partner - Sensitive Claims
ACC
12.2024 - Current
- Manage a large caseload of sensitive and mental injury claims
- Support clients to identify and address their unique needs and goals
- Comply with the Privacy ACT 2020 and the Health Information Privacy Code 2020 when collecting, storing, using, and disclosing information
- Negotiated settlements, achieving mutually satisfactory resolutions for clients involved in disputes.
- Liaise with mental health services, advocacy services and other service providers
Key Worker
Housing First Ōtautahi
10.2022 - 11.2024
- Maintain regular contact with clients through phone and face to face visits
- Supported clients to move into housing and continued to support them with maintaining their tenancies
- Advocate for clients to assure respected rights and wishes
- Collaborated with multidisciplinary teams to provide comprehensive support for clients
- Assisted clients in identifying community resources and supported them to connect with appropriate services
- Documented client goals, notes and progress in accordance with agency policies and procedures
- Developed and maintained strong relationships with community resources for successful referrals
Community Support Worker
Pathways
05.2019 - 10.2022
- Worked 32hrs per week at Pathways crisis respite facility that provides short term mental health care and support
- Worked in a casual capacity across all other Pathways services and facilities to cover shifts when required
- Experienced in taking referrals and completing discharge paperwork
- Experienced in administering medications as per scripts and medication plans
- Liaised with clinicians, whanau and other supports
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Supported clients with accessing resources and support services available in their community
- Kept up to date administration records and notes on Recordbase
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work
- Advocated for client rights with necessary services and whanau
Community Support Worker
Emerge Aotearoa
02.2019 - 07.2021
- Conducted needs assessments and referred clients to financial, medical, social and community assistance and services.
- Supervised community outings, enabling clients to achieve maximum personal independence.
- Followed and evaluated individualized support care plans to increase personal development.
- Supported individuals with facility-based planned activities in home and community settings.
- Kept up to date administration records and notes
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
- Promoted and maintained effective working relationships with other service providers
Private Caregiver
For Family Member
01.2016 - 01.2018
- Followed care plan and directions to administer medications.
- Assisted with daily personal hygiene such as bathing, dressing and grooming.
- Developed a at home care plan with doctors and registered nurses.
- Assisted with meal planning to meet nutritional plans.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Managed patient medications, ensuring accurate dosages and timely administration.
Education
New Zealand Level 4 Mental Health And Wellbeing
Careerforce
05.2021
First Aid
St Johns - First Aid Certificate
06-2024
Skills
- Client needs assessments
- Community outreach and connection
- Goal planning and progress evaluations
- Administrative tasks and record keeping
- First Aid certified
- Organisation and time management
- Experienced in using Microsoft Office Suite and Recordbase
- Customer Service
- Punctual and Reliable
- Relationship Building
- Collaboration and teamwork
- Establishing effective relationships
- Excellent communication
- Building trust and relationships
Timeline
ACC Recovery Partner - Sensitive Claims
ACC
12.2024 - Current
Key Worker
Housing First Ōtautahi
10.2022 - 11.2024
Community Support Worker
Pathways
05.2019 - 10.2022
Community Support Worker
Emerge Aotearoa
02.2019 - 07.2021
Private Caregiver
For Family Member
01.2016 - 01.2018
New Zealand Level 4 Mental Health And Wellbeing
Careerforce
First Aid
St Johns - First Aid Certificate
Similar Profiles
Holly HargreavesHolly Hargreaves
Recovery Coordinator at ACCRecovery Coordinator at ACC
Georgia SaundersGeorgia Saunders
Recovery Coordinator at ACCRecovery Coordinator at ACC
Iem KsorIem Ksor
Fabricator at ACCFabricator at ACC
Erin KaiserErin Kaiser
Support Coordinator at Medical Resources And GuidanceSupport Coordinator at Medical Resources And Guidance
Char PierceChar Pierce
Disabled - Desiring to Return to Workforce at SSDIDisabled - Desiring to Return to Workforce at SSDI