Sarah Loader-Manwaring

An enjoyable hobby that I pursued during Covid and the lockdown's. I studied some courses to improve my skills and knowledge, I sold and shared my plants during this time and am very successful at it.

• Daily clerical duties.
• Data entry.
• Preparation of financial documentation for accountant.
• Improved record keeping system with attention to detail and thoroughness.
• Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
• Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
• Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
• Answered inbound phone calls, resulting in excellent customer service provided to clients.

• Directing and processing arriving and departing international passengers and crew in the air and sea environments on behalf of Immigration New Zealand by:
• Checking and verifying Customs documentation
• Checking for security risks and travellers that may have customs alerts - these included travellers with criminal alerts, custody alerts, immigration alerts
• This was escalated to the appropriate service (Customs, MPI, NZ Police, Aviation Security)
• Checking passports and travel documents
• Confirming reasons for visiting New Zealand
• Using CusMod (in-house information management system) and other computer programs to accurately capture and report information received or activity taken
• Direct non-compliant customer/s to the appropriate place for further intervention
• Providing assistance and information to customers and other stakeholders
• Facilitating passengers and goods and processing of customer information
• Managing the flow of customer queues
• Marshalling passengers through Smartgates
• Answering general questions and enquiries (face-to-face, phone and email)
• Assisting clients in clearing goods at the Service Delivery counter
• Checking goods clearance documentation is accurate and complete
• During my spare time I also fostered the first NZ born Customs detector dog and was involved with his care and training
• Improved border security by enforcing laws against smuggling activities.
• Collaborated with other agencies, enhanced national security measures.
• Prevented illegal immigration with rigorous passport checks.

• Teaching the Quick 60 Intervention programme.
• Teaching English Language to children who only speak it as their second language (the majority cannot speak more than a few words).
• Developed engaging lesson plans, enhancing interest in the subject matter.
• Monitored student progress with periodic evaluations and feedback sessions.
• Created a positive learning atmosphere by promoting respectful interactions amongst students.
• Prepared educational materials to aid individual learning processes.
• Encouraged self-learning habits amongst pupils by providing them with appropriate resources and guidance.
• Utilised creative teaching methods to cater to different learning styles among students.

• Teaching the Quick 60 Intervention programme and monitoring/recording progress in all children that participate in the programme.
• Supporting children with various medical conditions and special educational needs - autism, behavioural support, severe anaphylaxis.
• I also have a daughter who is autistic and has rare conditions.
• Created a positive learning atmosphere by promoting respectful interactions amongst students.
• Encouraged self-learning habits amongst pupils by providing them with appropriate resources and guidance.
• Utilised creative teaching methods to cater to different learning styles among students.
• Collaborated closely with teaching staff for the successful implementation of lesson plans.

• This role involved numerous skills which I feel would be relevant to most positions.
• I have solely taken the calls for a service/emergency line for a wide area of Auckland/top of the North Island
• I have used my customer service skills to maintain a positive experience with the company and made sure customers are satisfied.
• I have coordinated lift technicians in order to repair lifts or deal with emergency calls with people trapped in lifts, which involves skills to calm the passengers and get them out as quickly as possible, sometimes over the phone depending on the situation.
• I used SAP and other administration programmes daily.
• The majority of my employment experience has been in customer service.
• These positions required a high level of customer service and excellent communication skills.
• Building relationships with customers is an important part of the role, customer satisfaction is a priority.
• An understanding of their needs is essential too
• Data entry and database maintenance were also a significant part of some of these roles
• Working with programmes/systems that are only used within an organisation has contributed towards my ability to be very adaptable and quick to learn.
• I am professional in my communication and my appearance.
• Solely taking all service calls and emergency calls for Auckland and the top half of the North Island.
• Dispatching jobs quickly and efficiently.
• Providing customer service and support.
• Field staff support.
• Management of Schindler internal programs/customer online systems.
• Administration/invoicing associated with position.

• Diagnosing problems/issues with their telephone service.
• Acting promptly in order to keep disruption to their company to a minimum.
• Arranging the necessary resolution.
• Making sure their customers were satisfied with the service.
• Managed complex customer issues to successful resolution.
• Streamlined responses to emails, improved response time significantly.
• Responded to difficult situations calmly, gained trust of aggrieved customers.
• Guided customers through troubleshooting process with patience and clarity.
• Expressed care, patience and empathy when handling customer interactions for personalised experience.
• Recorded and processed customer data accurately.

• Resolving problems with orders.
• Liaising with the Sales Team.
• Re-ordering items for customers if necessary.
• Achieving customer satisfaction.
• Provided detailed information about products and services to potential customers.
• Coordinated with other teams to resolve multi-faceted client problems swiftly.
• Improved customer satisfaction by promptly addressing queries and complaints.
• Built rapport with clients through empathetic handling of concerns.

• Contacting companies on the database regularly to provide current information.
• Collating mailshots and keeping to deadlines.
• Developing the database with the IT department.
• Presenting information to senior staff and being one of the main providers of the statistics of employment for Milton Keynes and North Buckinghamshire (These statistics were also used by the government).
• This was with accordance with the Data Protection Act
• Communicated professionally with clients, cemented positive relationships.
• Managed incoming calls, ensured effective communication channels.
• Handled sensitive information, maintained confidentiality at all times.

• Contacting companies to keep the database up to date.
• Working with the editorial department to provide information for the publications, especially when it went to print.
• Covering reception when required.
• Organising mail-shots and their distribution.
• Sales secretarial support (in my first few weeks).
• Ensured data accuracy with meticulous record keeping practices.
• Maintained detailed administration and office procedures to improve accuracy and efficiency.