Summary
Overview
Work History
Education
Skills
Application Details
Date Of Application
Cover Letter
Timeline
Waitress

Sarah Manoj

Greymouth,West Coast

Summary

I am writing to express my interest in the Front Desk Reception Officer position at Copthorne Hotel Greymouth. I am excited about the opportunity to contribute to your esteemed reputation as a premium hotel known for creating memorable guest experiences. With a strong background in customer service and multitasking gained from my experience as a waitress and barista, I am confident in my ability to excel in this role and serve as an effective Officer in Charge of First Impressions. Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp restaurant operations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills in the part-time Receptionist role.

Overview

1
1
year of professional experience

Work History

Waitress

Buccleuch's on High
11.2023 - 02.2025
  • Honed my skills in providing excellent customer service by interacting with diverse clientele and managing multiple tasks efficiently.
  • Responsibilities included welcoming guests, handling transactions, preparing beverages, serving food, taking orders, setting up tables, and resolving customer queries and concerns.
  • Maintained a professional demeanour, even in high-pressure situations, which is crucial when addressing billing inquiries and guest complaints.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

John Paul II High School
12-2025

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Order taking
  • Attention to detail
  • Cash handling
  • Decision-making
  • Cleanliness
  • Complaint resolution
  • Accurate money handling
  • Payment processing
  • Hospitality service expertise

Application Details

Front Desk Reception Officer, Copthorne Hotel Greymouth, 32 Mawhera Quay, Greymouth, West Coast, 7805

Date Of Application

04/23/25

Cover Letter

Dear Hiring Manager, I am writing to express my interest in the Front Desk Reception Officer position at Copthorne Hotel Greymouth., I am excited about the opportunity to contribute to your esteemed reputation as a premium hotel known for creating memorable guest experiences., With a strong background in customer service and multitasking gained from my experience as a waitress and barista, I am confident in my ability to excel in this role and serve as an effective Officer in Charge of First Impressions. During my 1.5 years as a waitress at Buccleuch's on High restaurant, I honed my skills in providing excellent customer service by interacting with diverse clientele and managing multiple tasks efficiently. My responsibilities included welcoming guests, handling transactions, preparing beverages, serving food, taking orders, setting up tables, and resolving customer queries and concerns. I take pride in maintaining a professional demeanor, even in high-pressure situations, which is crucial when addressing billing inquiries and guest complaints at the front desk., Although I am currently in Year 13 at John Paul II High School, I am dedicated to upholding a high work ethic., This commitment has earned me an Excellence Endorsement in Year 12 and the role of Head Student. Balancing my school obligations with my work commitments, particularly during busy periods such as Christmas and New Year, has instilled in me exceptional time management and organizational skills., I believe these attributes align well with the dynamic demands of the role at Copthorne Hotel. I am eager to secure the part-time Receptionist position at Copthorne Hotel Greymouth, where I can leverage my passion for interacting with people, maintaining guest satisfaction, and managing their experiences efficiently. I am particularly drawn to the opportunity to join a globally expanding network of hotels that values training, development, and a welcoming team environment., My dedication to delivering outstanding service and enthusiasm for hospitality make me an excellent fit for this position. Thank you for considering my application., I look forward to the possibility of contributing to the renowned guest experience at Copthorne Hotel Greymouth and upholding the standards associated with one of New Zealand's leading hotel brands.

Yours sincerely,

 Sarah Manoj

Timeline

Waitress

Buccleuch's on High
11.2023 - 02.2025

High School Diploma -

John Paul II High School
Sarah Manoj