Sarah McFadden
Renwick
Summary
With a proven track record at Marlborough Civic Theatre Trust, I excel in event setup and breakdown, showcasing strong organization and guest management. My expertise in promotional material design and achievements in enhancing event efficiency highlight my hard and soft skills, contributing to a notable increase in client satisfaction and operational excellence.
Overview
24
24
years of professional experience
Work History
Event Assistant
Marlborough Civic Theatre Trust
04.2024 - Current
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as 300 guests.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Ensured smooth operations during events by managing schedules and delegating tasks to volunteers or support staff effectively.
- Promoted a safe environment at events through strict adherence to safety protocols and regulations.
- Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped organize and manage successful events with attendance of over 300 people.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Reported any damage or maintenance issues to manager.
- Inspected tickets and customer IDs, checking for appropriate age requirements.
- Handled ticket sales by answering phone calls and responding to emails.
Programs Instructor(Fundamentals)
Stadium 2000
01.2021 - 02.2024
- Efficiently managed administrative responsibilities such as updating course materials, maintaining accurate records, and tracking student progress throughout their time in the program.
- Created environment that facilitated achievement of development outcomes and promoted and stimulated daily learning.
- Regularly attended professional development workshops to stay current with industry trends and best practices in education, enhancing overall instruction quality.
- Collaborated with colleagues to develop cross-disciplinary programs, fostering a comprehensive learning environment.
- Contributed to curriculum design efforts by researching emerging trends in the field and integrating relevant content into existing lesson plans seamlessly.
- Orientated children to programs, special events and opportunities while promoting safety, program and disciplinary rules.
- Established positive rapport with students and parents alike, maintaining open communication channels for effective problemsolving.
- Implemented innovative teaching techniques that catered to diverse learning styles, resulting in increased student engagement.
- Mentored new instructors within the department, providing guidance on teaching methodologies and classroom management strategies.
- Encouraged critical thinking skills through carefully crafted assignments that challenged students'' abilities while supporting their unique strengths.
- Led group of 17 children in instructional setting, maintaining high standards for behavior and safety depending on age.
- Monitored and evaluated programs, services and activities to support child safety and program quality.
- Adapted lesson plans to accommodate students with special needs or learning difficulties, ensuring equal access to educational opportunities for all individuals regardless of their circumstances.
- Served as positive role model for children in program through appropriate dress, speech, attitude and courtesy.
- Shifted between formal and informal methods of teaching to keep students engaged.
Cleaning Manager
W & P Nelson Ltd
01.2001 - 07.2015
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Increased team efficiency through regular communication of expectations, goals, and progress updates to staff members.
- Streamlined operations by coordinating schedules, delegating tasks, and monitoring staff performance for optimal productivity.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
- Continuously sought out industry best practices for improving the efficiency of cleaning operations at the facility.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.
- Facilitated teamwork among employees through regular meetings focused on problem-solving, goal-setting, and celebrating achievements.
- Reduced employee turnover by providing comprehensive training programs focusing on safety and quality standards.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
Lawn Care Business Owner
Sazza's Lawnmowing Services
01.2001 - 07.2015
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Expanded clientele by effectively marketing the business through various channels such as social media, local advertising, and word-of-mouth referrals.
- Streamlined business operations for improved efficiency, implementing effective scheduling and task management systems.
- Increased client retention through consistent communication and timely follow-ups on service inquiries.
- Optimized routes and schedules for efficient completion of jobs within designated timeframes while reducing fuel costs associated with transportation between sites.
- Managed financial aspects of the business, including invoicing, budgeting, and expense tracking to ensure profitability.
- Developed customized lawn care plans tailored to each client''s specific needs and preferences.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Cut trees and shrubs to shape and maintain landscape.
- Maintained gardening tools by replacing blades and fluids.
- Removed debris and waste from outdoor areas.
Skills
- Event setup and breakdown
- Strong organization
- Guest management
- Promotional material design
- Food and beverage management
- Room setup and breakdown
Timeline
Event Assistant
Marlborough Civic Theatre Trust
04.2024 - Current
Programs Instructor(Fundamentals)
Stadium 2000
01.2021 - 02.2024
Cleaning Manager
W & P Nelson Ltd
01.2001 - 07.2015
Lawn Care Business Owner
Sazza's Lawnmowing Services
01.2001 - 07.2015
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